Customer Service Delivery Driver
Resume:
Heather Reed
Canton, GA *****
*************@*****.***
Professional Summary
Experienced customer service professional with over 25 years in roles spanning veterinary clinics, retail, and delivery services. Skilled in multi-line phone systems, scheduling, veterinary terminology, and cash handling. Recognized for strong organizational skills, attention to detail, and a commitment to exceptional customer care. Seeking to leverage diverse experience in a customer-facing or customer representative role to enhance client satisfaction. Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash & GrubHub-Canton, GA
March 2020 to Present
* Delivered orders from restaurants and retail stores to residents in Cherokee County
* Ensured safe handling and transportation of fragile or perishable items
* Provided excellent customer service by addressing inquiries and concerns promptly and professionally
* Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
* Utilized GPS navigation systems or maps to determine optimal routes for deliveries
* Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
* Received multiple commendations from customers for exceptional service Cashier/Customer Service/Sales Associate
Canton, GA
December 2019 to October 2023
* Provided excellent customer service by greeting and assisting customers in a friendly and professional manner
* Operated cash register accurately and efficiently, handling cash transactions with precision
* Maintained clean and organized checkout areas, ensuring a pleasant shopping experience for customers
* Maintained cleanliness of work area including countertops, registers, scanners, credit card machines, etc.
Pet Sitter/Dog Walker
Personal Pet sitter-Canton, GA
April 2014 to December 2018
* Provided exceptional care and attention to pets, ensuring their safety, comfort, and well-being
* Followed detailed instructions from pet owners regarding feeding schedules, medication administration, and exercise routines
* Administered medications to pets as directed by veterinarians or pet owners
* Monitored the health of pets closely and promptly reported any concerns or changes in behavior to pet owners
* Managed multiple pet households simultaneously while maintaining individualized care for each animal's specific needs
* Communicated effectively with pet owners on a regular basis to provide updates on their pets' activities and well-being
* Built strong relationships with both human clients and their furry companions through consistent reliability and trustworthiness
* Handled emergency situations calmly and efficiently, following established protocols for contacting veterinarians or seeking immediate medical attention when necessary Veterinary Receptionist/Assistant
All Pets Veterinary Clinic-Canton, GA
August 2006 to March 2012
* Utilized Avimark and Cornerstone software for clinic operations
* Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
* Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
* Contributed to team success by achieving consistent communication between veterinarians, techs, kennel, and other receptionists to educate clients on pets' health and care
* Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
* Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer inquiry concisely
* Assisted veterinarians and technicians in various procedures, including X-rays, surgeries, bloodwork, IV administration, nail trims, and grooming restraints, ensuring patient safety and comfort
**CLINIC CLOSED**
(owner/veterinarian is deceased)
Veterinary Receptionist/Assistant
Animal Kingdom Vet Clinic-Canton, GA
March 2001 to December 2005
* Managed incoming phone calls, emails, and other communications efficiently and promptly
* Scheduled appointments for exams, surgeries, boarding, and grooming with precision and attention to detail
* Utilized Avimark software for appointment scheduling and client record management
* Assisted veterinarians and technicians in various procedures, including X-rays, surgeries, bloodwork, IV administration, nail trims, and grooming restraints, ensuring patient safety and comfort
**CLINIC CLOSED**
(owner/veterinarian is deceased)
Education
High school diploma in Vocational
Cherokee High School-Canton, GA
August 1996 to June 2000
Skills
• Animal Care (10+ years)
• Horticulture (4 years)
• Computer skills (10+ years)
• Patient/client support (10+ years)
• Floral Design (4 years)
• Multi-line phone systems (10+ years)
• Veterinary clinic experience (10+ years)
• Delivery driver experience (5 years)
• Convenient Store Key Holder (4 years)
• Pet Sitting (4 years)
Languages
• English - Expert
Awards
FFA
June 2000
National FFA organization member certificate for all 4yrs completed Cherokee High School (1996-2000)
All required courses successfully completed including:
• floral design
• horticulture/ greenhouse maintenance and operation/farming and livestock
• yearly educational trips to Perry GA for national fair and livestock shows
• toured Abraham Baldwin Agricultural College “ABAC” in Tiftin GA to learn about courses they offer, hands on training, degrees to achieve, and opportunities they offer. Also learned many interesting facts about the background, culture, and history behind the name of college in honor of founder himself Abraham Baldwin!
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