Customer Service Medical Receptionist
Resume:
Cheryl Fitch
303-***-**** ️ *********@*****.***
Professional Summary
Experienced Medical Receptionist and Optometric Technician with a strong background in patient-facing roles, high-volume phone management, scheduling, insurance processing, and customer service. Skilled communicator with 30+ years of administrative and clinical support experience, now seeking to transition into a customer service position with the motor vehicle service department where attention to detail, efficiency, and excellent service are essential.
Core Skills
• High-Volume Call Handling & Scheduling
• Customer Service & Front Desk Operations
• Data Entry & Records Management
• Insurance Verification & Payment Processing
• Communication & Conflict Resolution
• Multitasking in Fast-Paced Environments
Professional Experience
Receptionist Rocky Mountain Primary Care
June 2024 – Present
• Answer and direct a high volume of phone calls daily while scheduling patient appointments.
• Greet and check in patients, verify insurance information, and collect co-pays.
• Coordinate patient flow in a busy medical office, ensuring efficient operations.
• Provide excellent customer service and resolve patient inquiries with professionalism.
Optometric Technician Dr. Bollenbacher and Associates
2018 – 2024
• Welcomed and assisted patients in person and on the phone, scheduling appointments and handling insurance verification.
• Conducted pre-testing and diagnostic evaluations to support eye care services.
• Provided patient education on exams, eyewear, and contact lenses.
Previous Roles in Eye Care (1990 – 2018)
Held progressive roles as Optometric Technician, Optician, and Receptionist, specializing in patient care, diagnostic testing, insurance processing, and optical adjustments across multiple clinics.
Education & Certifications
ABO/NCLE Certification T.H. Pickens Technical Center
- Optician Certification and Contact Lens Fitting Courses
References
Available upon request
Contact this candidate