Operations Officer

Dennis Rusike

* ******* **** ******** **** Zimbabwe

*********@*****.*** +263********* linkedin.com/in/dennis-rusike-5808661a2

Summary

Results-driven professional with 4 years of experience in Capital and Debt markets. Experienced in coordinating and administering annual general meetings of listed companies on the Zimbabwe Stock Exchange. Proven expertise in preparing shareholders’ communications and external reports for diverse stakeholders. Skilled in managing operation calendars and serving as the primary point of contact for key clients and shareholders relations. Adept at fostering collaborative relationships and enhancing operational efficiency through strategic planning and communication.

Experience

Operations Officer

First Transfer Secretaries (Private) Limited

February 2021 - Present (4 years)

First Transfer Secretaries (Private) Limited is the leading securities Transfer Secretarial firm in

Zimbabwe, managing over 290,000 account records and over 42% of the listed securities on the Zimbabwe Stock Exchange. As an organization it is dedicated to the provision of premium service, utilizing innovative technology and industry expertise to deliver tailored best practice solutions.

Key Responsibilities

•Coordinate and administer annual general meetings for clients listed companies.

•Representing the management in stakeholder meetings

•Manage the operations calendar, prioritizing tasks and deadlines.

•Draft key notices for shareholder publication relating to corporate actions and dividends of listed companies.

•Manage the share registers of listed and unlisted companies.

•Conduct market research and establishing financial market developments and innovations.

•Advise clients on corporate actions such as rights issues, share allotments, bonus issues, capital raising through debt instruments, share options, initial public offering.

•Oversee dividend payments of shareholders.

•Prepare departmental performance review reports to assess effectiveness and inform strategy.

•Facilitate follow-up actions from meetings and ensure timely completion

• Identify establish new clients and build and maintain existing relationships.

•Identify and flag any payments anomality and suggest plan of action

•Serve as the primary point of contact for key stakeholders, ensuring high levels of client satisfaction.

•Ensure client satisfaction, retention, and growth through effective relationship management and customer service.

•Identify and communicate any market developments, change in laws and regulations to ensure operations compliance.

•Responsible for preparation of company shareholder analysis, statistics, departmental

performance reports and industry reports.

•Assists in implementing the operational plan as developed by the Management.

•Checks and monitors operational risk and flags any anomaly detected to the Operations Manager

Collections, Recoveries and Reconciliations Intern

Cimas Medical Aid Society

Jul 2018 - Jul 2019 (1 year ). Cimas has been Zimbabwe’s leading medical aid society for over 75 years. I was responsible for :

•Managing the company’s debt portfolio through collections.

•Creating documentation for insurance products or update existing documentation when necessary.

•Fully address client’s concerns and provide follow up to ensure all of their needs are met

•Analyzing, matching and reconciling and administration of clients’ accounts

•Corporate account administration and management

•Submissions of payments to accounts department for payments made in error.

•Payments receipting and billing for corporate and individual accounts.

•Carry out system audits and generating departmental payments reports

•Production of weekly and monthly debtor’s reports including debtor’s performance and collections

Education

Harare Institute Of Technology

Bachelor Of Technology Honors Degree in Financial Engineering

2016 - 2020

Financial engineering is the design, development and implementation of innovative financial instruments and processes as well as the formulation of creative solutions to challenges in finance. The development and creative application of financial theory and financial instruments is key in structuring solutions to complex financial challenges and to exploit financial opportunities; given the dynamic environment that characterizes today’s financial services industry the world over.

The main strands of the programme are:

•Options & Futures markets.

•Interest Rate models & Derivatives.

•Risk management

•Portfolio Engineering.

•Data Analysis

•Optimization in Finance.

•Stochastic Processes in Finance.

•Corporate Financial Engineering

Lord Malvern High School

Advanced Level

2014-2015

•Accounting - A • Business Studies - A • Mathematics - D

Skills

Financial Modeling • Financial Analysis and Reporting • Account Administration* Vba in excel • Data Analysis

References

Chairperson Department of Financial Engineering

Harare Institute of Technology

P.O. Box BE 227

Belvedere

Harare

Mr DJ Nkomo +263***-***-*** ******@***.**.**

Department of Financial Engineering

Harare Institute of Technology

P.O. Box BE 227

Belvedere

Harare

Mr Gachira +263***-***-*** *************@*****.***

Operations Supervisor of First Transfer Secretaries

First Transfer Secretaries

1 Armagh Avenue

Eastlea

Harare

Mr T Ngorima +263********* ********@***-***.***

CIMAS Medical Aid

Membership department

Supervisor collections and recoveries: Merania Nyagwipa

Contacts : +263***-***-*** *********@*****.**.**

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