Healthcare, Customer Service

LATOYA CHISM

Toone, TN ***** 731-***-**** ********@*****.***

Dedicated to providing everyone with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations. Physically fit with stamina to handle demanding work and ensure cleanliness of the work environment. Treatment coordination

Therapy planning

Patient evaluations

Activity organization

Ability to schedule tasks

Safety training

Facilities maintenance

Team management

Customer service

Problem resolution

Communications

First Aid/CPR

Administrative support

Team building

Computer

Activity Director, 02/2020 - 03/2021

Mid-South Health Net

Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for MSHN. Developed events and programs in consideration of needs, abilities and interests of participants. Set up decorations, equipment and food service stands for various entertainment activities. Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities. Helped participants enjoy activities while ensuring adherence to protocol. Adjusted activity plans to better engage users of differing ability or interest levels. Residential Trainer, 04/2019 - 03/2021

Madison-Haywood Developmental Services

Ensured that residents were well-educated in basic life skills and encouraged progress with positive feedback.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Helped residents living with mental retardation conditions with personal needs. Shift Leader, 04/2018 - 05/2019

Mid-South Health Net

Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and residents.

Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

Complied with all MSHN safety procedures, policies and regulations to promote safe working environment.

Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.

Upheld company standards and compliance requirements for operations and cleanliness of all areas. Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Medical Assistant, 05/2019 - 02/2020

Mid-South Health Net

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Assessed, documented and monitored vital signs for 30 patients per day. Organized charts, documents and supplies to maintain team efficiency. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.

Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.

Recorded vital signs and medical history for 30 patients each month. Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Scheduled appointments for patients via phone and in person. Collected forms, copied insurance cards and medication information to coordinate patient information for billing and insurance processing.

Completed and submitted clinical documentation in accordance with agency guidelines. Improved patient care and daily task efficiency resulting in smoother operations. Educated patients about medications, procedures and physician's instructions. Kept facility stocked with necessary supplies, equipment and instruments. Community Living Trainer, 03/2016 - 04/2019

Madison-Haywood Developmental Services

Ensured that Person's Supported were active in the community and interacting with other Person's Supported and staff.

Ensured the safety and well-being of Person's Supported while in the community. Residential Home Coordinator, 05/2011 - 03/2016

Madison-Haywood Developmental Services

Earned reputation for good attendance and hard work. Improved operations by working with Residential Trainers and Home Managers to find workable solutions.

Recognized by management for providing exceptional customer service. Residential Home Coordinator, 09/2021 - Current

Madison-Haywood Developmental Services – Bolivar

Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations. Communicated with patients, ensuring that medical information was kept private. Discussed medical histories with patients in effort to provide most effective medical advice. High School Diploma: 2004

Bolivar Central High School - Bolivar, TN

EDUCATION

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