Quality Control Customer Service

Ankur Shah

**** ******* **** ***** ********** nj 08536

Mail address (*************@*****.***)

Contact number 732-***-****)

Objective:

● Seeking a challenging position in an organization where my education and skills can be fully utilized to

enhance my personal and professional growth.

Education:

● Bachelor of Commerce in 2001

Gujarat University, Gujarat, India

Computer Skills:

● Proficient in Windows and Microsoft Office Suite, including Word, Excel, and PowerPoint.

Technical Skills:

● Strong analytical and mathematical skills.

● Excellent communication abilities.

● Mixing

● Blending

● weighing

● GMP

● Sop

● Manufacturing

● Quality Control

● Quality Inspection

● Operating manufacturing equipment

● Batch records

● Forklift experience

● Driver license

● CDL A class license

● Lead a team

● Quick Lerner and grate team player

Strengths:

● Strong interpersonal skills with a willingness to learn and adapt.

● Self-motivated and a capable team facilitator with a positive attitude.

● Highly organized, efficient, and adaptable, with the ability to handle multiple tasks under high pressure.

● Proven capability to meet tight deadlines while maintaining high-quality work standards.

Work Experience:

Lead Liquid Manufacturing Operator May 2023 - Current

Raritan Pharmaceuticals – East Brunswick, NJ, US

● Carefully inspect and verify liquid medicine production for quality and accuracy.

● Manage the preparation of liquid medicines, ensuring adherence to safety, quality, and sanitation standards.

● Execute all production tasks meticulously, handling equipment and processes with care to maintain high

safety and sanitary conditions.

● Collaborate with quality assurance teams to ensure compliance with pharmaceutical guidelines.

● Maintain accurate records of production, including measurements, inventory, and batch details.

● Demonstrate knowledge of Standard Operating Procedures (SOP) and Current Good Manufacturing Practices

(cGMP).

● Prepared, mixed, and processed liquid pharmaceutical products according to batch records and SOPs

● Operated and monitored mixing tanks, transfer pumps, and filtration equipment with precision

● Ensured accurate weighing and measurement of ingredients following GMP and FDA regulations

● Performed in-process quality checks to verify consistency, pH levels, and other key parameters

● Sanitized and maintained equipment and work areas to meet strict cleanliness standards

● Recorded production data, batch logs, and deviations accurately for compliance and traceability

● Followed safety and hygiene protocols, including proper gowning and PPE usage in cleanroom environments.

Customer Service & Inventory Specialist (Temp Worker) Jan 2023 – May 2023

Gloria Jeans Coffee – Bridgwater, NJ

● Took customer orders, prepared beverages, and delivered on time in a high-paced environment.

● Provided excellent customer service, maintaining positive relationships with regular customers.

● Managed inventory, including online ordering, receiving goods, and ensuring accuracy with invoices.

● Assisted in administrative tasks, including banking and record management.

● Processed work orders for materials, tools, and stock items.

Owner 2000 - 2023

H & N Sons – Nadiad, India

● Read customer work and shipping orders to determine items to be shipped.

● Sorted and placed materials or items on racks, shelves, and bins according to predetermined sequences.

● Assisted in loading and unloading trucks, verifying merchandise with receiving documents.

● Efficiently folded, stacked, and arranged products in containers for safe shipping.

● Received and verified incoming materials against packing slips and purchase orders.

● Managed return shipments, sorting, counting, packaging, labeling, and unpacking inventory.

● Inspected shipments for damages or defects, documenting discrepancies for supervisor review.

● Delivered exceptional customer service and maintained good relations with clients.

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