Customer Service Representative
Resume:
BRITTANY
FULWILEY
***********@******.***
Charlotte, NC 28208
CONTACT
SKILLS
• Inbound And Outbound Calling
• Call Documentation
• Customer Escalations
• Billing Inquiries
• Typing Proficiency
• Empathetic And Genuine
• Information Verification
• Billing Error Resolution
• Call Center
• Diplomatic Communication
• Industrial Cleaning Methods
• Breakroom Cleaning
• Sanitizing
• Cleaning And Sanitizing
• Floor Scrubbers And Polishers
• Vacuuming Floors
• Sweeping And Mopping Surfaces
Customer Service Representative
CareMetx, Charlotte, NC
Janitorial Assistant
GDI, Charlotte, NC
Customer Service Representative
Blue Shield, Charlotte, NC
Customer Service Representative
Red Cross, Charlotte, NC
EXPERIENCE
October 2024 - March 2025
Updated and maintained database with accurate customer information and timely data entry.
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Provided account information to customers and explained bill service policies and customer rights.
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Navigated multiple computer systems and applications and utilized search tools
• to find information.
Provided exceptional customer service to clients in fast-paced call center environment.
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August 2023 - September 2024
Swept and mopped floors in high-traffic areas.Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.Stocked restrooms with necessary supplies.Emptied trash receptacles and recycling bins.Vacuumed carpets and upholstered furniture.Disinfected surfaces using appropriate chemicals and materials.Responded promptly to emergency clean-up requests from staff members.Mixed water and detergents or acids to prepare cleaning solutions.
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May 2021 - December 2021
Answered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Performed administrative tasks such as filing paperwork, updating databases and generating reports.Set up and activated customer accounts.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Improved customer service wait times to mitigate complaints.Kept records of customer interactions or transactions, thoroughly recording details of inquiries.Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
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August 2020 - April 2021
Answered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Promoted
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Dietary Aide
The Cypress of Charlotte, Charlotte, NC
Customer Service Representative
Iqor, Charlotte, NC
high customer satisfaction by resolving problems with knowledgeable and friendly service.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Answered inbound calls, chats and emails to facilitate customer service.Provided outstanding service to new and long- standing customers by attending closely to concerns and developing solutions.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Asked probing questions to determine service needs and accurately input information into electronic systems.Used proven techniques to de-escalate angry customers during telephone interactions.Made outbound calls to obtain account information.
March 2019 - April 2020
Stocked supplies in dining areas as needed.Assisted with preparation of snacks and other light meals.Delivered meals to residents and patients in their rooms when requested.Informed supervisor about any changes in patient's dietary needs or preferences.Worked closely with dietitians to ensure proper nutrition for each resident and patient.Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.Prepared and served meals according to dietary guidelines.Cleaned and sanitized kitchen equipment and surfaces.Ensured that all food was prepared according to established health standards.Monitored expiration dates on products and disposed of any spoiled or expired foods.Provided assistance with meal setup, serving, and clean up as needed.Observed special diets prescribed by physicians or nutritionists.Set up trays for patients upon request.Checked temperatures of hot food before serving it to patients and residents.Maintained a safe working environment by following all safety protocols.Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.Helped with meal prep for daily meals, following strict sanitation and food handling guidelinesServed food and snacks according to planned menu and patients' diet orders.Treated patients and team members with dignity and respect.Stocked food and other supplies for main kitchen and units.
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March 2018 - December 2019
Answered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Maintained detailed records of customer interactions, transactions and comments for future reference.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Developed strong relationships with customers by providing personalized assistance and support.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Answered inbound calls, chats and emails to facilitate customer service.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Set up and activated customer accounts.Asked probing questions to determine service needs and accurately input information into electronic systems.Escalated customer
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Customer Service Representative
Lash Group, Charlotte, NC
concerns, issues and requirements to supervisors for immediate rectification.Informed customers about billing procedures, processed payments and provided payment option setup assistance.
June 2017 - February 2018
Answered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Maintained detailed records of customer interactions, transactions and comments for future reference.Performed administrative tasks such as filing paperwork, updating databases and generating reports.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Demonstrated excellent communication skills in resolving product and consumer complaints.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Consulted with customers to resolve service and billing issues.Asked probing questions to determine service needs and accurately input information into electronic systems.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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High School Diploma
West Charlotte High School, Charlotte, NC
EDUCATION
January 2005
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