Customer Service Data Entry

Janvi Rathod

****************@*****.*** +971*********

Visit Visa Indian Unmarried Dubai DOB: 28-12-2000 Objective

Driven and creative professional with a passion for crafting unforgettable event experiences and delivering exceptional client service. Eager to contribute my skills in planning, coordination, and communication to create impactful moments and lasting impressions.

Professional Summary

- Experienced Customer Service Executive with a strong background in client support, data entry, and accurate record-keeping.

- Proven track record in event planning and execution, ensuring smooth coordination of corporate and social functions.

- Skilled in data analysis, reporting, and using insights to enhance customer experience and operational efficiency.

- Excellent communication, multitasking, and problem-solving skills, thriving in fast-paced, detail-oriented environments.

Experience

Customer Executive Agent Bajaj Insurance - ISON (Dec 2024 - Mar 2025)

- Assist customers with policy inquiries, premium payments, and claim processes to ensure smooth service delivery.

- Handle customer complaints and resolve issues efficiently while maintaining a professional and empathetic tone.

- Educate clients about insurance products, benefits, and policy terms to support informed decision-making.

- Update and maintain accurate customer records in the internal database for seamless operations and compliance.

- Collaborate with internal departments to ensure prompt resolution of customer requests and service improvements.

Insurance Claim Agent Bajaj Finserv Corp (Feb 2023 - Oct 2024)

- Receive and verify insurance claims submitted by customers, ensuring all required documents are Janvi Rathod

****************@*****.*** +971*********

Visit Visa Indian Unmarried Dubai DOB: 28-12-2000 complete and accurate.

- Initiate the claims filing process in internal systems and assign cases to appropriate departments for further evaluation.

- Communicate with customers to provide updates on claim status, resolve documentation issues, and clarify policy terms.

- Coordinate with underwriters, surveyors, and third-party service providers to facilitate timely processing and resolution of claims.

- Maintain accurate records and reports of all filed claims to support audits, compliance checks, and performance tracking.

Customer Service Agent Concentrix (Jan 2022 - Jan 2023)

- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

- Resolve customer issues efficiently while maintaining a positive and empathetic attitude.

- Document interactions accurately in the CRM system for tracking and follow-up.

- Collaborate with other departments to ensure timely and complete solutions to customer problems.

- Stay informed on products, services, and policies to provide accurate information and guidance. Education

Bachelors in Commerce - Financial Management (2018 - 2021) Maharaja Sayajirao University

Higher Secondary Education (2016 - 2018)

Zenith High School

Skills

- Claims Processing Knowledge

- Customer Communication

- Attention to Detail

- Problem-Solving

- CRM Software Proficiency

Janvi Rathod

****************@*****.*** +971*********

Visit Visa Indian Unmarried Dubai DOB: 28-12-2000

- Data Entry Accuracy

- Insurance Policy Understanding

- Conflict Resolution

Languages

English (Fluent), Hindi (Native), Gujarati (Native)

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