Customer Service Part-Time
Resume:
EDUCATION
Southern University and A & M
College LA
Business Management
Franklin D Roosevelt High
School TX
High School Diploma
SKILLS
• Customer Service
• Debt and Credit Management
• Hiring and Staffing
• Excellent Communicator
• Team Oversight
• Loss Mitigation III
• Customer Service and Sales
• Microsoft Suite
• Microsoft 365
• Lender Live
• Straight Mods
• Initial All Stip Docs for All
Foreclosure Solutions
• Bankruptcy
• Tax Preparer
• Recruiting and sourcing
• Candidate selection
• Job applicant interviews
• Strategic sourcing
• Financial Statement Analysis
• Audit support
• Cash flow management
• Reporting proficiency
• Variance analysis
• Black Knight
CERTIFICATIONS
• Certified International
Association of Professional
Debt Arbitrators, Cedar Valley
College, 2009
• Certificate in Finance & Loan
Origination, Kaplan University,
2006
TAWANA WILLIAMS
214- 226-7429
***********@***.***
Desoto, TX 75115
PROFESSIONAL SUMMARY
Offering abilities in customer service, recruiting, and financial management with experience in sourcing and candidate selection, mortgage solutions, and tax preparation. I am skilled in leveraging technology and communication to address client needs and resolving complex issues effectively. Adept at collaborating with teams to achieve organizational goals and maintain compliance standards. EXPERIENCE
01/2025 - Present
Truck Driving Recruiter (Part-Time)
Raider T Recruiting Raider T Recruiting, Taylor, Sc.
• Inform applicants about the company's operations and benefits.
• Schedule driver orientations and road tests.
• Locate potential employees who meet DOT and company standards.
• Utilize various strategies, including social media, online job boards, and networking, to generate leads.
• Pre-screen potential applicants to ensure they meet the necessary qualifications.
• Conduct interviews to assess candidates' skills, experience, and suitability for their role.
10/2023 - 07/2024
Home Solution Associate II / Mortgage Customer Care Advocate II Mr. Cooper LLC Mr. Cooper LLC, Lewisville, TX
• Managed customer relationships through the default process, providing solutions such as loan modifications, payment plans, and foreclosure alternatives.
• Navigated Investor and Regulatory guidelines to facilitate communication between borrowers and investors regarding loan specifics.
• Addressed customer inquiries and resolved issues related to mortgage products and services, balancing between chat and voice channels effectively.
• Collaborated with internal teams to address complex customer issues, ensuring the escalation of cases when necessary, and informed customers about payment and escrow options. 01/2024 - 10/2024
Tax Preparer (Part-Time)
All In One Tax Services All In One Tax Services, Cedar Hill, TX
• Part-Time Job assisting clients with their tax returns by gathering information, calculating taxes and verifying that the returns are accurate using their software Lacy Nichols Service Bureau.
• Any tax professional with an IRS preparer tax identification number
(PTIN) is authorized to prepare federal tax returns. However, tax professionals have differing levels of skills and education.
• A tax preparer prepares, calculates, and files your income tax returns, whether you're an individual or a business.
• Your tax preparer should review your personal information to pinpoint potential tax deductions or credits that could save you money.
• Credentialed tax preparers, such as certified public accountants
(CPAs), enrolled agents (EAs), and tax attorneys, hold official credentials from the IRS or state boards.
• Non-credentialed tax preparers might be self-taught or have received training from tax preparation stores.
03/2020 - 01/2023
Loss Mitigation III
Rushmore Loan Management Services LLC Rushmore Loan Management Services LLC, Irving, TX
• Managed communication with borrowers, real estate professionals, and legal representatives to explore alternatives and resolve account delinquencies.
• Directed the application of funds by providing precise instructions to the Cashiering Department, ensuring accurate loan account management.
• Collaborated with multiple departments, including Foreclosure and Escrow Administration, to address and resolve tax, insurance, and property preservation issues.
• Analyzed borrower accounts and documentation to assess and recommend solutions for account discrepancies and to identify high-risk assets for potential write-offs.
03/2019 - 04/2020
Auto Collections
Cornerstone Staffing Cornerstone Staffing, Grand Prairie, TX
• Managed delinquent accounts by adhering to established collections procedures, contributing to insurance claims, and processing gaps and warranty claims to facilitate account resolution.
• Addressed challenging accounts to prevent repossession, foreclosure, or charge-off by analyzing the cause of delinquency and implementing strategic solutions.
• Achieved performance targets for collection efforts, including call volume, contact percentage, promise-to-call ratio, and promise fulfillment, by employing effective communication and negotiation tactics.
08/2015 - 01/2019
COO / Operations Manager
Natural Star Inc. Transportation Natural Star Inc. Transportation, DeSoto, TX
• Managed comprehensive operational functions including maintenance, security, and customer service, ensuring alignment with strategic objectives and policy frameworks.
• Negotiated key transportation contracts, contributing to significant cost savings through effective management of staff and optimization of operational processes.
• Directed the coordination of fleet dispatch activities, improving the efficiency of route management and driver assignments, while overseeing administrative support functions.
• Led the development and training of internal policies, enhancing operational efficiency and ensuring consistent application of work instructions across the organization.
03/2009 - 07/2017
Loss Mitigation III, Short Sale Specialist
JP Morgan Chase Bank JP Morgan Chase Bank, Lewisville, TX
• Assessed customer financials to establish qualification for loan modification programs, ensuring alignment with relevant real estate and financial regulations.
• Implemented third-party tracking solutions, enhancing workflow efficiency and doubling production turnaround times.
• Negotiated payment arrangements for delinquent mortgage and home equity loans, providing customers with strategies to fulfill financial obligations.
• Managed the disposition of real estate owned assets, overseeing marketing strategies, sales negotiations, and educational initiatives for associates on portfolio management.
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/tawana-williams-30024a22
REFERENCES
References available upon request
.
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