Customer Service Baton Rouge
Resume:
JANIQUA BOURGEOIS
**** ** ******* ** **********, LA 70757 225-***-**** *****************@*****.***
PROFESSIONAL PROFILE
Well-rounded professional backed by valuable leadership and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Pay close attention to detail to ensure accuracy and maintain compliant documentation.
Follow policies, procedures, and guidelines to ensure consistent quality.
Communication Platforms – Zoom.
Microsoft Office Applications – Word, Excel, and PowerPoint Type 38 WPM.
KEY QUALIFICATIONS
Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance
Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management
Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing
Medical Office Medical Administrative Patient Registration Data Entry
EDUCATION
Baton Rouge Community College Baton Rouge,La Diploma– Surgical Technician Present
Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2022
Baton Rouge Community College – New Roads, LA Certified Nursing Assistant, 2012
WORK EXPERIENCE
Dollar General Inc. 05/2025–Present
Lead Sales Associate/Keyholder
●Cashier
●Stocking and receiving freight.
●Banking
Walmart Inc. Remodel 05/2024–09/2024
Remodel Associate
●Remodel entire store with help of leadership.
●Apply shelves and products
Teleperformance Wellcare 11/2022 – 03/2024
Customer Service Representative
Provide excellent customer Service while answering members questions and inquires
Medicaid and Medicare, Assign PCP, HIPAA, Update patient demographics
Prior authorizations, outreach to various doctor’s office, Prescription refills.
Buff the Hair Slayerr – Maringouin, LA 12/2012 – Present
Owner / Hair Stylist
Provide hair care services to a diverse client base.
Analyze client’s hair to determine and recommend treatments and demonstrate and sell products.
Answer incoming phone calls, schedule appointments, process transactions, accept payments, and keep accurate financial and client records.
Apply health and sanitation standards to keep workstation clean and organized.
Amazon – Houston, TX 11/2021 – 06/2022
Package Handler
Received and processed incoming stock and materials and picked and filled orders from stock.
Offloaded stock deliveries, processed work orders, located merchandise, and packed orders for shipment.
Ensured production and shipping schedules were well-coordinated and complied with time constraints.
Maintained effective internal communications with team members.
Charlotte Russe – Baton Rouge, LA 10/2015 – 02/2016
Retail Sales Associate / Customer Service Associate
Provided excellent customer service with active listening to determine customer needs.
Interacted with customers, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
Communicated internally via radio, worked as a team, and interacted with diverse customers and staff members.
Additional work experience includes over 5 year as a Private Duty Caregiver
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