Customer Service A Team
Resume:
Summary
Proven track record of delivering customer service in a compassionate and professional manner. Personable cashier/sales who works well with others and multitasks well. Highly desirable customer service supervisor with 3 years of experience leading a team of employees in providing excellent customer service and maintaining an efficient department. Experience
Customer Experience Manager
The Home Depot • Oxford, AL
11/2023 - Present
Developed and trained associates on the proper processes of customer service, order fulfillment, special orders and install processes, and supervisory duties based on The Home Depot's expectations. Handling customer inquiries, answering questions, and resolving problems in a timely manner. Creating a team culture of exceeding customer expectations and striving to meet and exceed company performance goals and standards.
Assisted 4 associates with developmental blueprints and taught them the benefits of having an active blueprint. Managed a team of 12 associates in customer service and order fulfillment to meet company goals and metrics. Completed various training opportunities including key carrying, serving as a Manager on Duty, and participating/reporting on Operations and Store Manager Conference Calls. Continual presence on the sales floor to assist customers, complete transactions, and provide support to associates throughout the store.
Maintain customer service and shrink metrics to company standards and work to improve associate behavior and engagement when goals are not met.
Research shrink opportunities and focus efforts to mitigate shrink thoughout th store by retraining and providing resolutions for potential shrink issues.
Previous Positions - The Home Depot
The Home Depot • Oxford, AL
03/2018 - Present
Previous positions held durng my employement with The Home Depot: Cashier
Garden Associate
Appliance Specialist
Flooring Specialist
Customer Service Associate
Specialty and Services Department Supervisor
Customer Service and Order Fulfillment Department Supervisor Sales Associate/Sales Lead
Ascena Retail Group • Leeds, AL
11/2017 - 10/2018
Maintain constant presence on the sales floor and provide continual customer service. Proactively seek out customers on the salesfloor to provide assistance with sizing, finding and selecting merchandise, trying on items, and completing purchases.
Assist customers in cash, debit, and credit transactions as well as signing customers up for marketing lists and credit applications.
Prepare for promotions by processing shipments, rearranging stock, and merchandise mark-downs. Open and close the store and act as Manager on Duty as needed (key carrier Lead). Review store's retail scorecard and complete associate discussions to further grow the business. Brittany Conner
*************@*****.***
Oxford, AL
Skills
Computer literacy, Communication skills, Customer service, Leadership, Time management, Organizational Skills Education
Psychology
Jacksonville State University • Jacksonville, AL
12/2015
minor: Child Development; 3.80 GPA, Magna cum laude with Special Honors in Psychology. Active member of the following societies: Psi Chi (international Honor Society in Psychology), Kappa Mu Epsilon (The National Mathematics Honor Society), and Sigma Alpha Pi (The National Honor Society of Leadership and Success, Presidential Member). Linceses & Certifications
Licensed to operate the following equipment: Fork Lift, Reach Truck, Order Picker, BallyPal Electric Pallet Jack, Ballymore Electric Ladder, and Pacer Unit.
Certified to operate the following: Panel Saw and Radial Arm Saw
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