Customer Service Data Entry

Joann Nieves

+1-714-***-**** ************@*****.*** Orange, CA

WORK EXPERIENCE

Playground Supervisor, Saddleback Valley Unified School District January 2025 - May 2025

• Enhanced playground safety by implementing effective monitoring and safety protocols.

• Supervised children's activities to ensure a safe and engaging environment for play and learning.

• Resolved conflicts among children by facilitating constructive communication and problem-solving.

• Enforced rules and guidelines to maintain order and promote positive behavior during recreational activities. Mail Clerk, IST Management

February 2020 - July 2022

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.

• Managed package delivery logistics to ensure timely and accurate distribution of parcels.

• Sorted mail efficiently to optimize workflow and improve delivery turnaround times.

• Applied knowledge of postal regulations to ensure compliance and maintain operational standards.

• Tracked inventory meticulously to maintain stock levels and minimize discrepancies.

• Executed data entry tasks accurately to maintain updated records and facilitate information retrieval. Administrative Assistant, Nieves Landscape Inc

August 2008 - September 2018

• Streamlined office organization processes to enhance workflow efficiency and improve overall productivity.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally.

• Managed correspondence with accuracy and attention to detail, ensuring timely communication with clients and stakeholders.

• Executed data entry tasks with precision, maintaining accurate records and efficiently updating databases.

• Invoicing billing, proposal

• Generated comprehensive reports to provide insights and support decision-making for management and team members. EDUCATION

Santiago Canyon College

2024-2025

Incomplete Associate's Degree, Communication Studies Degree requirements

SKILLS

Answering Phones, Billing Collections, Clerical support, Customer Service, Detail Oriented, Fast Learner, Front Office, Invoicing, Problem Solving Skills, Purchase Orders, Quickbooks Software, Secretarial

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