Project Management Accounts Payable

Kellie WHITEHORN

Professional Summary

To bring the benefit of my years of knowledge and vast experience in Accounts Payable and GAAP to a company that would benefit from my extensive background and experience. Possessing excellent planning, organizational, outstanding problem solving and project management skills, my mission is to foster an efficient, effective workflow and work environment by applying top tier communication, organization, project management skills and an exceptional eye for details. I pride myself in exhibiting exceptional people management, customer service, and a plethora of other skills that enhance productivity and drive sustained exemplary performance.

Work History

Inbound Contacts Rep II

Humana

10/2022-Current

Servicing inbound telephone, digital, and/or written communications

Issue resolution such as complex benefit questions, improving provider relationships, claims review/research/adjustments

Assisting providers with member policy/benefit information.

Assisting with membership card issuance

Primary care provider change

Locating providers/specialists in the Humana provider network

Benefit/coverage information, authorizations/referrals; provider claims inquiries

Grievances and appeals

Transportation needs

Pharmacy, vision, and dental coverage support

AP Specialist II/Team Lead

SWLABDC

5/2014 to 12/2022

Providing exceptional, timely, one interaction customer/client service for internal and external customers.

Assist with annual audits and audit reviews.

Ensures all invoices and expense reports are entered/uploaded into ERP timely and correctly.

Developed processes and procedures, to better AP daily functionality.

Coordinate ACH/EFT and check payments for approval by the Controller.

Implement process improvements to reduce workloads and to promote effective time efficiencies in the AP infrastructure.

Assist with the development of team leads in accounting dept

Responsible for ensuring invoices are coded correctly and added to the correct general ledger accounts.

Coordinate and initiate month end processes and balancing the general ledger.

Matching receiving documents with invoices, entering Invoices into ERP, paying invoices via checks or credit cards, and ACH.

Responsible for reconciling credit card payments/statements.

Integrated shared file for invoice input on company share drive, 225-***-****

**********@*****.***

Prairieville, LA 70769

Skills

5+ years of experience in a customer

service/client services capacity

Computer Program proficiency

Strong planning/problem solving skills

Information processing/analysis

Effective communication/interpersonal

skills

Staff Management

Training new employees

Relationship building and retention

Problem solving

Mergers and Acquisitions

Technical Proficiencies

SQL SAP Oracle NetSuite

QuickBooks PeopleSoft Microsoft

Office Suite Smartsheet Sage

Billing.com Concur CRM EDI Access

Education

Cybersecurity

Purdue University Global

Degree in progress

Cybersecurity

Grantham University

2014-2017

HS Diploma

Kennett High School

May 1994

Point of contact for vendor inquires and provides resolutions to vendor setup issues.

Responsible for maintaining fixed asset registers/reports.

Responsible for researching and resolving invoice/expense report discrepancies.

Responsible for cash disbursements

CONCENTRIX, INC.

Project Manager (remote employee)

10/2016 – 2/2018

Spearheaded Volkswagon Buyback project.

Managed 100% of the project implementation for the Volkswagen buyback process.

Ensured project records were in alignment with the scope of the project and met project goals.

Provided weekly project statutes regarding appointments, payments, project progress, and any foreseeable issues/risks to upper management.

Communicated with, coached, and coordinated training for project employees.

Implemented a service routine that allowed for simpler more efficient Buyback closings with little to no inefficiencies.

Consistently met deadlines, achieving commendations for 2 consecutive years.

DIEBOLD, INC.,

Office Administrator (Remote Employee)

4/2012 – 5/2014

Telecommute employee responsible for performing office administration for field offices located in Little Rock, AR, Jackson, MS, and Baton Rouge, LA for self-service and security delivery systems organization.

Maintained effective office administration in accordance with company policies, procedures, and budgetary guidelines.

Coordinated general human resources functions, including payroll, hiring duties, accounts payable and receivable and some reception duties.

Directed inventory control, material procurement, storage management, and site management.

Maintained inventory levels using scanners and automated inventory management systems.

Devised and implemented strategies to improve operations and inventory control

Tracked special orders to ensure fulfillment, reviewed planned orders, and recommended processes for future orders.

Scheduled and conducted quarterly inventory audits to maintain 100% inventory accuracy.

Created spreadsheets for scheduling, parts, vehicles and licensing.

Responsible for the on-boarding process for all technicians.

Ordered, tracked, and assigned vehicles, laptops, credit cards, fuel cards, and cellular devices for all employees.

Managed and coordinated processed involving new and replacement equipment.

Oversaw inventory, ordered new equipment, and scheduled repairs for damaged machinery

Consulted with clients and documented their needs creating sufficient orders.

Maintain a positive, proactive relationship with internal and external customers.

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