Customer Service Sales Manager

Hatim Ezzi

210-***-**** *********@*****.*** San Antonio, Texas 78244

PROFESSIONAL SUMMARY

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Dedicated and reliable professional with demonstrated strengths in customer service, time management and problem-solving. Good at troubleshooting problems and building successful solutions.

Willing to take on any task to support team and help business succeed. Offers strong computer skills and team managing abilities.

SKILLS

Operations Management

Customer Satisfaction

Attention to Detail

Time Management

Problem Solving

EXPERIENCE

Floor Supervisor

Texas Wholesale, 2014 – May 2025

Analyzed sales data to identify areas for improvement and implement strategies for increased revenue generation.

Collaborated with other departments to maintain clean, safe, and organized store environment.

Addressed customer concerns promptly, escalating issues to higher management.

Ensured adherence to company policies among team members through consistent communication and enforcement measures.

Trained new employees in company procedures, safety protocols, and customer service skills.

Sales Manager

SMB LED & SIGNS, 2013 - 2014

Developed and conducted persuasive verbal sales presentations to 90% prospective clients.

Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.

Designed displays by developing layouts and selecting theme, colors and props.

Built strong relationships with key customers to maintain and expand business opportunities.

Organized trade shows, conferences, and other events to showcase products and services to potential clients.

EDUCATION

Universal Technical Institute, Houston Texas, Feb 2013

Associate in Science (A.S.): Engineering

San Antonio College, San Antonio Tx, May 2011

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