Customer Service Front Desk
Resume:
Sharon Stumpner
Strong Customer Service,People person,Team Player,Cash Handling,Senior Care
West Columbia, TX 77486
**************@*****.***
Authorized to work in the US for any employer
Work Experience
CSP/Receptionist
H & R Block Tax Group - Needville, TX
January 2015 to Present
Front desk. greeting client's, setting up appts, reminder call's and e-mail's,answer incoming call's,making copies,sending faxes,accepting payment's This is a seasonal job from mid to later January to around April 15 and part time Homehealth Provider
PHS Home Health - West Columbia, TX
December 2013 to November 2015
with basic needs from housekeeping, laundry, meals, med reminder's Personal hygiene, errands, companionship, total care, linen, laundry, 7 days on 7 days off Report any changes to family and PHS.
Asst Mgr/Freight Mgr
Dollar Tree
August 2010 to December 2013
Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional
customer interactions. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that
customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising
standards were maintained on a daily basis
Weekend Supervisor Asst Living
Country Village Care
October 2004 to September 2010
Med Aide patient care, med passes linen, laundry, meals, Minor wound care, showers or bath asst, Activities, vitals, Charting hospice sitter as needed, over all caring and well Being of our clients and families
Relief Manager
Waffle House
September 1989 to September 2004
Customer service, facilitator, wait staff, cashier, cook, Training of new hire wait staff Cover call in, cover other stores on Mgmt days off, deposits, complaints, Cashier count out at shift change, produce pull per shift Education
High School Diploma
South Houston High School Houston - Houston, TX
August 1975 to May 1979
Skills
• Nursing Asst,Homehealth provider,Med tech, have worked hospital,nursing home and asstisted living caring for patient's from minor to total care med passes,minor wound,dc iv's and caths (10+ years)
• Reception
• Front Desk
• Front Office
• Customer Service
• Senior Care
Assessments
Customer service — Familiar
January 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative assistant/receptionist — Proficient January 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Accuracy — Highly Proficient
January 2021
Entering data quickly and accurately
Full results: Highly Proficient
Medical receptionist skills — Proficient
January 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Working with MS Word documents — Familiar
January 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Dental receptionist skills — Proficient
January 2021
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Cashier skills — Familiar
January 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Verbal communication — Familiar
January 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Fulfilled all supervisory duties when Store Manager was on vacation. Named “Associate of the Quarter” for exceeding all
customer service goals.
Customer Service
Collaborated with Manager and District Manager Training: Promoted to Team Lead after only three months in position to support and train new staff. to ensure the delivery of efficient, high-quality service. Consistently recognized by management for providing superior customer service.
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