Customer Service Representative
Resume:
Linda Mareus
Customer service Representative
Boynton Beach, FL 33436
**************@*****.***
Willing to relocate to: Delray Beach, FL - Boca Raton, FL - Deerfield Beach, FL Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Broward Speciality Group-Delray Beach, FL
February 2025 to Present
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence Customer Service Representative
AppleOne-West Palm Beach, FL
July 2024 to October 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Claims Specialist
ARW Home-Boca Raton, FL
September 2023 to February 2024
• A claims specialist is an individual who acts on behalf of an home warranty insurance company and is responsible for investigating and settling customer claims. Claims department of an home warranty insurance company are responsible to include Verifying the details of a claim.
• Track, analyze, and report on claims
• Review, analyze, and resolve claim issues
• Maintain accurate records on claims
• Identify and implement new claims procedures
• Review and approve new claims
• Identify, evaluate, and resolve claims in accordance with company standards
• Monitor the status of claims and follow up on unresolved claims
• Provide guidance to claims staff regarding claim procedures and policies Food Service Worker
Baptist Health - Boca Raton Regional Hospital-Boca Raton, FL December 2022 to May 2023
• Setting out food for each patient. Coded Tickets. Tell you what each patient can and can’t have, and it’s up to you to mix and match foods with who they go to. You always double-check your work for accuracy.
• After delivering trays to patients, you help set up the cafeteria for visiting friends and family members. You set out foods, and keep utensils and plates stocked. After mealtime is over, you clean and wash all the silverware and trays for reuse at the next meal.
• Collect trays from patients who have finished their food. You drop those off at the kitchen for cleaning, and deliver any extra food, such as desserts, a patient has requested.
• Job ensures that each patient receives a safe and healthy diet. Caretaker
London Care-Fort Lauderdale, FL
February 2022 to November 2022
A Strong service is essentially can do, proactive, energetic attitude towards your work and people is a must. A good self-manager, Strong attention to detail, Ability to prioritize is also essential You need to be a strong team player, prepared to get your hands dirty A ‘ make it happen’, positive, energetic attitude day-to-day work Relish the opportunity to work in a student environment and deal with the issues that brings Enthusiasm to hit the highest standards A practical approach to issues and challenges A desire to make a difference every day.
Customer Service Representative
Pr. business-Boca Raton, FL
March 2021 to January 2022
• Inbound and outbound calls at a high call volume.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Provide accurate, valid and complete information by using the right methods/tools Roadside Assistance Agent
Nation Safe Drivers-Boca Raton, FL
November 2019 to May 2020
• Answering telephones, taking messages, transferring calls to appropriate individuals.
• Providing Legendary services to members
• Assisting in high or low call volumes
Patient Care Representative
Patient Care-Delray Beach, FL
November 2018 to August 2019
Variety of activities related to patient intake and care. Work in medical call center and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system.
• Answer inbound calls and schedule appointments, In offices that have a very large patient base, very fast paced job that requires a lot of multitasking. Assistant
All Florida Insurance-Delray Beach, FL
August 2016 to September 2018
incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and errands Customer Service Representative
iQor-Miramar, FL
August 2014 to October 2015
Inbound and Outbound Calls
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
• First point of customer contact for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Customer Service Representative
Teleperformance-Boca Raton, FL
July 2013 to May 2014
• In Bound and Outbound calls for AT&T DSL Internet Service
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, and adjusting bills.
• Order tests that could determine the causes of product malfunctions.
• Keep records of customer interactions and recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Representative
UnitedHealth Group-West Palm Beach, FL
February 2009 to May 2010
• To ensure that appropriate changes were made to resolve customers problems.
• Complete contract forms, prepare change of address records, and issue service.
• Resolve customers' service or billing complaints by performing activities and adjusting bills. Conference calls with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance. Education
Bachelor's degree in Business Administration
American InterContinental University-Online-Remote December 2021 to Present
Associate in CS440
Florida State College at Jacksonville-Jacksonville, FL September 2018 to May 2019
Atlantic Community High School-Delray Beach, FL
August 2007 to May 2010
Skills
• Microsoft Word
• Medical Scheduling
• Medical Coding
• Upselling
• Billing
• Insurance Verification Assessments Verbal Communication -- Proficient August 2019 Speaking clearly, correctly, and concisely. Full results: https://share.indeedassessments.com/share
• Windows
• Computer skills
• Microsoft Excel
• MS OFFICE (Less than 1 year)
• Cold Calling
• Customer service
• Inside Sales
• Filing
• E-clincals (2 years)
• CRM software
• Medical Records
• Medical Billing
• Outbound Sales
• assignment/pha-ipdgu-fe8dg3 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• English
• Negotiation
• Microsoft Office (Less than 1 year)
• Microsoft Powerpoint
• Public Relations
• Anatomy Knowledge
• Medical Terminology
• Communication skills
• Phone etiquette
• Scheduling
• Telemarketing
• Receptionist
• Medical Office Experience
• IT support
• ICD-10
• Excel (Less than 1 year)
• CPT Coding
• Outbound calling
Certifications and Licenses
Driver's License
Medical Billing and Coding
August 2022 to October 2022
• Medical Coding Basics
• Coding in the Real World
• CPT Manual
• ICD-10-CMS
• Integumentary SystemI
• Musculoskeletal System
• Respiratory System
• Cardiovascular System
• Digestive and Endocrine Systems
• Male and Female Genitourinary Systems
• Evaluation and Management (E/M) Codes
• Surgical Packages and Modifiers
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