Digital Product Owner

NIKKI KAUR

Product Owner Agile Delivery Expert

*****.*******@*****.*** +1 860 - 881 - 1023 www.linkedin.com/in/preetjotnikkikaur PROFESSIONAL SUMMARY

Product leadership professional with over 13 years of experience delivering user-centric digital solutions across manufacturing, travel tech, healthcare and insurance sectors. Experienced in leading digital transformation initiatives and Agile delivery across diverse geographies including the US, India, UK, and Egypt. Proven track record in backlog management, stakeholder engagement, and business process optimization. SKILLS

Core skills: Strong Analytical Skills, Business Requirements Elicitation & Analysis, Process Mapping & Optimization, Agile & SAFe Delivery, Stakeholder Engagement & Communication, Documentation, User Story Development & Acceptance Criteria, Workshop Facilitation & User Training, Data-Driven Decision Making, Emotional Intelligence & Collaborative Leadership, Healthcare, Insurance. Tools & Frameworks: ADO, Jira, Confluence, Miro, Gherkin, BDD/ATDD, SQL & Data Analytics, API Documentation, Scrum & SAFe Agile Frameworks, Microsoft Visio, Lucidchart, Power BI, Tableau.

CERTIFICATIONS

Agile & Product Management: The Product Owner Profession: Unleashing the Power of Scrum – IBM, Agile Development and Scrum – IBM, AI for Product Management – Pendo.io

Data & Analytics: Power BI for Beginners: Interactive Dashboard Fundamentals AI & Emerging Tech: Google AI Essentials – Art of Prompting, Responsible Usage of AI, Maximize Productivity with AI Tools WORK EXPERIENCE

Product Owner - Windsor Industries - January 2023 to February 2025 Windsor Industries Pvt. Ltd, is one of the largest manufacturers of EPS (Thermocol) packaging, its components and disposable products in India. Led development of a custom ERP-lite system.

Conducted API analysis and implemented integrations with GST (ClearTax), shipping (Delhivery, Shiprocket), and SMS (Textlocal) platforms to streamline operations and compliance.

Built and deployed Power BI dashboards to visualize inventory flow, order status, and delivery KPIs. Managed product lifecycle, roadmap, and backlog prioritization aligned with leadership goals. Delivered comprehensive documentation (BRDs, user stories, training SOPs, and API specs). Key Achievements:

Reduced order-to-dispatch cycle by 35% increasing professional efficiency. Improved inventory accuracy by 40% reducing stock discrepencies. Achieved 100% digital invoicing & GST compliance ensuring timely & error-free tax reporting. Launched 5+ operational dashboards enabling real-time performance monitoring Achieved 90% user adoption within 3 months

Projects Handled: Windsor Pack ERP-Inventory Management, Order Management, Production Planning, Dispatch & Logistics, Billing & Accounts(lite), Reporting & Dashboards, User Access & Roles.

Sr. Business Analyst - Odysseus Solutions - July 2021 to December 2022 Odysseus Solutions is a travel technology company that specializes in providing online booking solutions for the travel industry. Owned and supported the end-to-end analysis of a new product offering, “Transfers,” including product scoping, API analysis, UI/UX wireframing, and system design.

Analyzed and mapped 5+ XML/JSON APIs; translated technical specs into functional requirements for development and QA. Authored BRDs, user stories, UAT cases, and release notes, enabling smooth handoffs across teams. Managed Agile delivery using JIRA and Zoho

Key Achievements:

Performed API analysis for (HoppaGo, HotelBeds) leading to 30% faster go to market rate. Supported UAT and production rollouts, reducing post-release issues by 25% through early testing and validation. Conducted a fun, interactive workshop to train junior BAs on documenting requirements in various formats, enhancing their confidence and consistency in deliverables.

Projects Handled: Transfers, Tours

Digital Product Owner - Nationwide Insurance - November 2020 to May 2021 Nationwide is a fortune 100 mutual company providing a wide range of insurance and financial services nationwide Collaborated with business stakeholders to gather and analyze requirements for digital auto insurance products across web and mobile platforms. Translated business needs into clear user stories, acceptance criteria, and prioritized backlog items to guide Agile teams. Facilitated workshops and working sessions to validate requirements and align on solution design. Partnered with UX/UI, Development, and Marketing teams to ensure features met business objectives and user expectations. Supported continuous delivery of enhancements, leveraging Agile methodologies to drive iterative improvement. Key Achievements:

Supported launch of 3 digital products.

Increased digital engagement by 20%.

Delivered 95% of sprint targets on time; accelerated roadmap delivery by 30% leading to faster and more efficient software deliveries. Supported backlog grooming and sprint ceremonies, resulting in on-time delivery of 3+ major product releases Projects Handled: Online Quotes, NORA Chatbot, User Self Service enhancements in Digital Claims space, Dynamic Questions, Virtual Appraisal, Guided Photo Capture experience.

Proxy Product Owner - WorkforceLogiQ - May 2019 to August 2020 WorkforceLogiQ is a Global provider of workforce intelligence, technology, and services, enabling organizations to optimize talent acquisition and management.

Gathered and documented business requirements to inform solution design, product roadmap and Agile delivery. Translated complex needs into prioritized backlog items, user stories, and acceptance criteria. Drove MVP definition, sprint planning, PI Planning, and Agile ceremonies in a SAFe environment. Supported Agile transformation and coached teams through Waterfall-to-Agile transitions. Key Achievements:

Supported end-to-end delivery of 10+ releases, achieving 98% defect-free deployment rate using Agile best practices and tools like Jira and Confluence.

Reduced feature-to-production cycle by 15% through backlog optimization and Agile best practices. Facilitated Agile ceremonies and delivered 5 Agile/DevOps workshops organization wide. Increased sprint velocity by 20% post-transition to SAFe Agile framework. Documented Agile Business Analysts and Product Owner roles to standardize best practices amongst these roles. Projects handled: Federated Identity Management, Supplier Compliance Management, Custom Roles, W4 and EOR Resource enrollment compliance, Single Email Multiple Persona, Vendor Credit & Rebate Processing, User Interface Updates: SOW Requisitions, Redlining, PI Requisitions Product Owner Spandan Minerals January 2017 – January 2019 Spandan Minerals is a silica sand mineral processing organization serving construction, foundry and glass industries. Established foundational business processes across all functions - Manufacturing, Finance, Supply chain, HR, and Sales-bringing structure to day-to-day operations and enabling smoother onboarding. Authored detailed requirements for and built two custom enterprise tools covering CRM, logistics, inventory, and billing, which eliminated the need for third-party systems and enabled real-time tracking, data accuracy, and cost savings. Key Achievements:

Managed vendor relationship and project execution for successful delivery of company’s proprietary software systems that streamlined company’s core business operations.

Projects managed: Spandan Hub, Spandan Lab.

Consultant – Business Analyst for several fortune 500 companies - Modis - 2013 to 2016 Modis (now Akkodis) is a global technology and engineering consulting firm that connects businesses with tech talent and solutions in IT, engineering, and digital transformation.

Clients: Nationwide Insurance, Cardinal Health, Sears Holdings Projects managed: Annuities, Payments and File Transfer platforms, Pharma Modernization, Cardinal Health Medical Redesign, Enhancements for eUltraCare, Key SEARS customer-facing websites, PCI compliance Key Responsibilities:

Acted as liaison between business, offshore/onshore dev and QA teams for Tier 1 modernization projects impacting 5,000+ users. Led requirements gathering and documentation across high-volume Agile projects with strict delivery timelines. Facilitated Agile ceremonies and collaborated with Dev/Test Leads for backlog grooming and sprint planning. Maintained Epics and User Stories using Gherkin syntax to support Acceptance Test Driven Development (ATDD). Led BA team trainings on backlog creation, user stories, and Gherkin syntax to support ATDD/BDD that cut story rework by 30%. Planned and executed QA/UAT cycles, created detailed test strategies and managed defect tracking for multiple releases with >95% test case pass rate.

Supported Agile adoption and transformation initiatives. Collaborated on release notes, training materials, and smooth production transitions leading to increased customer satisfaction PRIOR EXPERIENCE (2007 - 2016)

Functional Expert Automation Anywhere

ISV OEM Partner Account Manager Oracle

AIESEC - Student Intern Deraya (Cairo, Egypt)

EDUCATION

Master of Business Administration (2006 - 2008)

Indian Institute of Planning and Management

Bachelor of Computer Science (2003-2006)

Maharaja Sayajirao University

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