Quality Assurance

INDUMATHI SARAVANAN Mobile: +* (***) *** - ****

Email: *************@*****.***

Location: Cary, NC

Experienced QA and Business Analyst professional with over 12 years in IT (Infosys), combining strong analytical thinking, stakeholder communication, and software testing expertise. Proven ability to collaborate across global teams and deliver quality outcomes. Currently preparing for Business Analyst certification while continuing to enhance skills in full stack development through hands-on project work. Key Skills

Business Analysis: Requirements Gathering, User Stories, UAT Coordination, Stakeholder Communication

Quality Assurance: Functional Testing, Regression Testing, Mobile App Testing, Test Planning

Tools & Tech: HP QC, QTP/UFT, Rally, TOAD, Postman, TOSCA (basic familiarity)

Frontend Technologies: HTML5, CSS3, JavaScript, React.js

Backend Concepts: Node.js, Express.js, MongoDB

Soft Skills: Clear Communication, Analytical Thinking, Agile Collaboration 2018 – Present Upskilling through Hands-on Projects and Certifications

Continued professional development through building full stack applications using HTML, CSS, JavaScript, React.js, Node.js, and MongoDB

Developed UI-focused using HTML, CSS, JS (ES6) and React.

Practiced API testing using Postman and frontend-backend integration for real-time product data

Completed 3-month Internship in MERN Stack Course at NoviTech R&D Private Limited

Currently preparing for Business Analyst certification Professional Experiences - Infosys Technologies Ltd IVR Data Migration – BA

Client: Charter Communications

Duration: Mar 2017 – Feb 2018

Description: After the merge of Charter communications with Time Warner Cable (TWC) and Bright House Networks (BHN), there was a need of migrating user data across Databases to a single Database for IVR usage. Data migration was critical since accurate IVR data was essential to identify customers based on their Line of Businesses, company and other user specific information. Responsibilities:

Preparation of Data mapping sheet after gathering information stored in the company database.

Data comparison / Data analysis of the information stored in Source and Target Databases (worked on Netezza and Teradata DBs).

Identify data gaps and work with the respective teams and stake holders to identify and fix the data issues.

Worked as a part of ETL processes and Job runs.

Interaction with business stake holders to identify business and technical requirements and production data analysis.

Handling Offshore/Onshore coordination and Team handling.

Was part of successful production releases and Job monitoring in Production. Comcast XFINITY Mobile App – QA / Team Lead

Client: Comcast

Duration: Feb 2014 – Aug 2016

Description: XCMA is a mobile app from Comcast available for both iOS and Android devices. This app allows users to:

● Access Comcast.net email

● Access home phone voicemails, view call logs and activate call forwarding.

● Send and receive text messages

● Make outbound calls and answer calls made to customer’s voice number

● Use features like Caller ID, Address book etc.

Responsibilities:

● Understanding the business requirements and its impact on existing requirements if any.

● Team management and assigning tasks. Review of the day to day deliverables.

● Involved in preparation of Business scenarios, Test conditions and Test cases for the module.

● Involved in preparing Test plan for sign off by project management team.

● Check the compatibility of iOS and Android devices with the latest version of the app and involve in preparing device specific test cases.

● SIT testing.

● Defect reporting and tracking using Rally.

● Preparation of process documents

● Interacting with the client regarding process improvement and issue management

● Co-ordinating with the development team for fixes and ensuring the same has been moved to the production

AAD Advance Agent Desktop – Commercial QA Module Lead Client: Time Warner Cable (TWC)

Duration: May 2010 – Jan 2014

Description: AAD (Advance Agent Desktop) is the client-side application that currently functions as a portal to bring together disparate tools and capabilities within a single interface and provide a more user friendly efficient process to manage customer interactions. New enhancements in terms of releases takes place every quarter and QA Team runs both the Functional and Regression testing for every release and provide the sign off. This portal helps the trouble shooting Agents to meet the SLAs since they can get the entire customer’s information in one place.

Responsibilities:

● Understanding the business requirements and its impact on existing requirements if any.

● Team management and assigning tasks. Review of the day to day deliverables.

● Involved in preparation of Business scenarios, Test conditions and Test cases for the module.

● Uploading of test cases in QC for test execution

● Involved in preparing Test plan for sign off by project management team.

● Test Data creation.

● SIT testing.

● Defect reporting and tracking using QC (Quality Center).

● Training conducted for the Support team for running sanity during the production release.

● Preparation of process documents

● Interacting with the client regarding process improvement and issue management

● Data migration testing and validation of migrated data

● Logging production issues and tracking the same using HP QC

● Co-ordinating with the development team for fixes and ensuring the same has been moved to the production

Vehicle Tracking System (VTS) which displays the current location of the vehicle – Developer/Tester Client: AT & T

Duration: Jan 2010 – Apr 2010

Description: This POC deals with Vehicle Tracking System (VTS) which displays the current location of the vehicle with the help of geo server and to produce detailed report of Performance and statistics Responsibilities:

● System testing of different functionalities of VTS

● Worked on Admin functionalities to add, edit and delete users

● Worked on Ajax for creating dynamic drop down select boxes ASKSME - creating knowledge base for knowledge artifacts – Developer/Tester Client: AT & T

Duration: June 2009 – Dec 2009

Description: This Project mainly deals with creating knowledge base for knowledge artifacts. ASKSME provides a comprehensive integrated solution combining the power of an online chat and a robust knowledge management module where refined search for knowledge artifacts are available. Responsibilities:

● System testing of different functionalities of the portal

● Implementation of tspace functionalities

● Worked on Ajax for creating dynamic drop down select boxes SBCBSIT-SBC Billing Services Internet Testing – Tester Client: AT & T

Duration: July 2006 – Dec 2008

Description: This project includes various modules based on the application tested. In brief the application involved are:

● SBCYahoo is an online portal that provides internet services to the customers.

● Member and Agent Facing support sites are applications that maintain and publish SBC YAHOO!–HELP guides which help the customers and SBC agents.

● Test Data Creation for collecting standardized test data request information, verify requests and translate parameters into detailed application transactions.

● CRM system is used for order management and provisioning of DSL services.

● Testing of different applications of the internet and long distance solutions including U-Verse provided by AT&T.

Responsibilities:

● Reviewing the test cases for the current releases

● Executing the test cases manually and using automation tool

● Test Planning, Test plan preparation, Test scenarios preparation, Test cases identification

● Functional testing, System testing, Regression testing for the future releases

● Requirements gathering, Estimation, Tracking, Reporting and Delivery of work requests on time

● Test Automation

● Defect analysis and other test management activities Special Accomplishments:

● Received Recognition from Time Warner Cable Client for handling a complex initiative and raising maximum number of defects for the same.

● Cleared Infosys testing certifications with an average of 80% marks

● Underwent Infosys J2EE stream training from Jan 2006 to May 2006 (@ Mysore)

● Taken KM sessions DU level where there were more than 25 participants.

● Received BRAVO Award while I was working for Time Warner Cable (client).

● Received Star Performer Award (Comcast Client).

Personal Skills

● Good communication and presentation skills.

● Excellent analytical and time management skills with an intuitive mind

● Ability to adapt quickly to new environment

● Effectively work on individual assignments and excel in group tasks

● Ability to set priorities and manage multiple assignments Education

B.Tech in Chemical Engineering,

Madras University, India 2000 – 2004

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