Systems Engineer Store Manager

RONALD D. JOHNSON

Mississippi • 708-***-**** • ***********@*****.***

OPERATIONS MANAGEMENT • SYSTEMS ENGINEERING • PRECISE EXECUTION A catalyst for innovation, change, and process improvement; transforms complex challenges into focused growth solutions through the integration of people, processes, and technology. Tactful and performance-driven Senior Systems Engineer with 15 years of experience in enterprise-level management, administration, and troubleshooting experience with Enterprise Server Environments. Possess advanced expertise in server hardware, firmware, RAID, SQL server backup & restore, virtual cloud services like VMware, Citrix, and Google Cloud. Well-versed in all phases of system development lifecycle (SDLC), including planning, development & execution of test plans, test cases/procedures that fuel accelerated corrective steps, substantial cost reductions, and fault-free audits from the inception of project start to the delivery. Demonstrated expertise in developing program roadmaps, setting quality expectations, achieving mission performance through best practices, efficient leadership, and productivity. Proficiency in overseeing key technical projects: identify and manage risks, resources, processes, and technology to achieve agreed project targets on time, within scope, quality, and budget. Consistently sought to develop, analyze, and incorporate ongoing process changes to mitigate waste and decrease costs while optimizing efficiency and output. WORK HISTORY

AutoZone, Inc April 2024 to Present

General Store Manager in Training Richland, MS

Overview: I support the General Store Manager in overseeing all aspects of store operations. My responsibilities include managing retail and commercial activities, supervising daily operations, and implementing company policies to ensure efficiency and compliance utilizing various key performance indicators (KPI’s). I handle financial management by analyzing and reconciling monthly profit and loss (P&L) statements to drive store performance. I am also responsible for staffing, training, and developing employees, creating a well-prepared and motivated team. Additionally, I oversee inventory management to maintain accurate stock levels and efficient replenishment. Providing exceptional customer service is a top priority, ensuring a positive shopping experience and building strong customer relationships. Through these efforts, I contribute to the operational excellence and success of the store and organization. Mac Haik Auto Group Dec 2023 to April 2024

Automobile Sales Consultant Flowood, MS

Overview: Utilizes CRM software to manage leads, track customer interactions, and maintain a high level of customer engagement throughout the sales process. Build strong relationships with clients through personalized communication and tailored product demonstrations, resulting in a 25% increase in customer satisfaction ratings. Identify and pursue sales opportunities by analyzing market trends and customer needs, exceeding monthly sales targets by 15-20%. Conduct effective negotiations and close deals to achieve revenue objectives while ensuring customer needs and expectations are met. Collaborate with the sales team to optimize the sales process and implement strategies to enhance efficiency and productivity. Provide ongoing support and follow-up to customers post-sale to ensure satisfaction and promote repeat business and referrals.

CH Guenther & Sons Mid-South Baking Company May 2021 – Sep 2023 Materials Receiver Pelahatchie, MS

Overview: Designed Implemented and managed SAP inventory control systems to track and monitor stock levels. Analyzed inventory data to forecast demand and optimize inventory levels, resulting in a 15% reduction in carrying costs. Developed and implemented inventory policies and procedures to ensure compliance with company standards. Coordinated with procurement and logistics teams to optimize inventory replenishment and stock transfers. Conducted regular audits and cycle counts to maintain inventory accuracy and identify discrepancies. Generated reports and dashboards using SAP reporting tools to provide insights into inventory performance. Trained and supported staff on SAP inventory control processes and procedures. Canadian National Railroad Homewood, IL Feb 2018 – Sep 2021 Systems Engineer Critical Systems Operations

Overview: Designed, developed, implemented, deployed, and administered organizational monitoring servers and network services throughout the organization. Ensured system connectivity of all department shared software, groupware, as well as other applications. Championed the installation, testing, configuration, and optimization of server hardware & software system platforms. I have leveraged my expertise in the management of SolarWinds Orion to gather customer network, infrastructure data/diagrams, as well as recommended baseline monitoring. Acquired understanding and experience of networking technologies including AD, DNS, WINS, and DHCP. Managed ITSM software, including HP Service Manager and ServiceNow (SNOW) for change-controls, Incident Management, and Ticketing queue for all systems. Utilized Software Development Lifecycle (SDLC) requirement definition, design, development/configuration, test, implementation, and support. Career Benchmarks

• Earned the privilege reconstruct and manage SolarWinds Orion to monitor network access, routers, firewalls, and switches while measuring key performance indicators such as CPU utilization, while generating critical alerts and reports for additional oversight of the network. Additionally, Splunk Enterprise services were used to gather machine data for identifying data patterns, providing metrics, diagnosing problems, and providing intelligence for business operations.

• Turned around deficient performance by 85% after re-provisioning a host of NICE Inform Recording servers, remotely, to capture playback, reconstruct audio, and display metadata. Double G Coatings, LP Steel Manufacturing Jackson, MS Oct 2015 – Jan 2018 Materials Specialist Master

Overview: Qualified as a Master of Coil Packaging, Shipping, Receiving, Re-coil departments of Steel Coil manufacture processing. Aided in developing and updating test procedures to support the Quality Team for maximizing efficiency and support production. Process-mapped and documented all procedures to improve workflows, facilitate cross-training, and reduce training time for new employees. Motivated and developed subordinates to optimize their performance and professional growth. Operated heavy industrial machines, such as Over-head Cranes, Train Track mobiles, and various Fork-lifts. Yates Services, LLC Nissan North America Manufacturing Canton, MS Mar 2015 – Oct 2015 Systems Maintenance Engineer

Overview: Orchestrated systems maintenance, preventative maintenance, and troubleshooting for all computer-system networks supporting in-house voice, data, video, wireless network services, electrical, and mechanical systems. Mentored and trained new technicians and customers while guiding and directing them to achieve organizational goals. Interfaced with other groups, teams, partners, and suppliers throughout the plant, ensuring comprehensive understanding and accountability of technical aspects of manufacturing.

Career Benchmarks

• Aligned the organization for growth by developing, implementing, and maintaining manufacturing processes to achieve requirements for quality, cost, delivery rate, as well as lead time. Office of the Governor Division of Medicaid Jackson, MS Jul 2014 – Feb 2015 Network Specialist II

Overview: Recruited to coordinate Project management, planning, and research. Upgraded systems, as well as supported data center activities. Monitored systems for inefficiencies. Enhanced and developed technical documentation after configuring systems. Traveled state-wide performing computer, network-printer, in addition to APC power unit rollouts. Led the onboarding and training of new employees. Utilized various software, including Citrix Cloud Services, MS Active Directory, Veeam Security Monitoring, and Symantec Security Monitoring. Conducted initial backup run and testing while providing remediations when necessary. Delivered workarounds for incidents that were not resolved immediately. Created and maintained technical documentation for all related activities. Aided the change management process by handling various system upgrades during migration activities. Acquired knowledge of SAN Structure for Disk allocation, LUNs Zoning, and Mapping. Performed Storage LUN provisioning, LUN extension, and LUN decommissioning, via NetApp services.

American HealthTech, Inc. Ridgeland, MS Nov 2012 – Apr 2014 Technical Support Analyst

Overview: Conducted client/server hardware & software installation, validation, as well as configuration for Long Term Care software. Delivered 2 to 3 tier level technical support to customers/partners via email, phone, as well as remote access for EMR /EHR. Built, upgraded, and repaired PC/Servers, in addition to aiding overall system monitoring. Conducted relational database installations, backups, restorations, updates, migrations, as well as configuring MS SQL Server 2005 /2008 R2/ 2012 R2. Career Benchmark

• Handpicked to deploy and maintain enterprise-level applications on local Stand-Alone, Citrix-XenApp, and Remote Desktop Services (RDS)/ Terminal Services platform at customer sites.

• Utilized Microsoft SCCM to create and maintain images, software installations, update packages, anti-virus updates, as well as other distributions.

• Handpicked to document and track support activity, in addition to communicating technical solutions using Epicor Ticketing CRM Software.

Superior Technical Resources L-3 Communications Madison, MS Mar 2012 – Oct 2012 Desktop Support Analyst (Contractor)

Overview: Charged with the management of desktop infrastructure, as well as various products, including anti-virus, endpoint security, encryption, software distribution, patch management, anti-spyware, and asset management. Delivered phone, remote, and on-site support to Enterprise-Level Company and 2000+ end-users. Maintained all PC applications hosted on the network, in addition to deploying Desktop Applications in Citrix and Checkpoint VPN environments. Tested and certified all-new PC applications. Facilitated email and user account management. Rebuilt, tested, as well as imaged computers (Hardware/Software). Documented and tracked support activity while communicating technical solutions utilizing Advanced Ticketing Software (BMC Remedy). Career Benchmark

• Enhanced quality outcomes by providing Tier 2 end-user support for Remote Connectivity and network issues for internal customers, as well as aiding in the resolution of complex issues. Previously excelled as:

The Computer Merchant Nissan Corporation Canton, MS Feb 2012 – Mar 2012 Lead Deployment/Data Migration Tech (Contractor)

TekSystems Saks Fifth Ave - IT Jackson, MS Jul 2011 – Feb 2012 Desktop Support Analyst (Contractor)

Insight Global Dell, Inc. Jackson, MS May 2011 – Jul 2011 Deployment/Data Migration Technician (Contractor)

TekSystems Levi & Strauss-IT Canton, MS Aug 2010 – May 2011 Computer Operations Engineer (Contractor)

TekSystems Entergy/S.A.I.C Jackson, MS Jun 2009 – Aug 2010 Systems Operations Tech (Contractor)

EDUCATION

ITT Technical Institute of Technology

Associates of Applied Science, Computer Networking-System Nov 2009 – Apr 2011 PROFESSIONAL DEVELOPMENT

The University of Wisconsin

Effectively Managing Technical Teams May 2019

Leadership: Managing Up and Across October 2018

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