Customer Service Care

Patricia Thomas

Email: *******@*****.*** Phone: 832-***-**** Location: Cypress, TX 77429

Summary

Highly driven professional with a proven track record of implementing strategic approaches that drive profitability and sales. Recognized for operational excellence, customer care, and leadership in team development. Skilled at motivating teams, improving performance, and delivering exceptional customer service in highly competitive environments.

Core Skills

Daily Operations & Task Delegation

Payroll Processing & Vendor Relations

Team Training & Development

Customer Service Excellence

Inventory & Schedule Management

Process Improvements & QuickBooks Management

Performance Analysis & Staff Recruitment

Professional Experience

Superior Tax & Financial Services – Cypress, TX

Manager Nov 2006 – Jun 2025

Oversaw daily operations, including delegating tasks, inventory control, payroll processing, and client retention.

Collaborated with team members to meet and exceed performance and profit targets.

Processed weekly payroll, ensuring accuracy and verifying supporting documentation.

Analyzed performance data to track operational efficiency, identifying areas for improvement.

Recruited, interviewed, and hired qualified staff, ensuring proper training on policies, procedures, and client service.

Delivered new business strategies to upper management to increase customer satisfaction and brand awareness.

AT&T – Houston, TX

Customer Service Representative Jan 2021 – Jul 2021

Delivered exceptional customer service by resolving complaints, offering solutions, and providing timely support.

Developed retention strategies based on customer feedback and analyzed behavior to improve loyalty.

Negotiated contract renewals and business service retention, contributing to customer satisfaction and company goals.

Texas Dow Employee Credit Union – Houston, TX

Member Champion Jul 2017 – Jul 2018

Addressed member inquiries, resolved account issues, and ensured high levels of satisfaction.

Processed transactions, including deposits, withdrawals, transfers, and loan payments.

Promoted relevant services and solutions to meet members’ financial goals.

Ensured compliance with mandatory reports, including Unusual Activity Reports and OFAC regulations.

Southland Battery & Associates – Houston, TX

Executive Administrative Assistant Nov 2013 – Dec 2015

Assisted senior management with scheduling, project coordination, and administrative tasks.

Managed proposals, quotes, and service agreements for parts and repairs.

Maintained customer and vendor accounts across multiple departments, providing outstanding service.

Monitored fleet dispatch, ensuring timely deliveries of products and services.

Processed invoices and expense reports, ensuring accuracy and adherence to company standards.

Education

Associate of Applied Science (AAS) in Logistics Management

Lone Star College Cy-Fair, Cypress, TX – Dec 2019

Bachelor of Arts in Finance

University of Houston-Downtown, Houston, TX – Dec 2007

References

Available upon request.

Contact this candidate