Customer Service Office Clerk

GIRMA ABEBE

720-***-**** Denver, CO *************@*****.***

OFFICE CLERK/QMAP

Profile

Experienced Clinical Administrative Assistant proven to provide high-level computer, customer service and organizational skills to assist in ensuring the highest quality patient-centered healthcare for a community-first company. Demonstrated ability to use and understand medical terminology, perform charting, and scheduling while dramatically improving office efficiency. Highly motivated to deliver exceptional professional customer service proven to result in successful patient outcomes

Skills

Microsoft Office Medical Terminology Charting Scheduling HIPPA Guidelines Typing 50 WPM Multi-line Phone Data Entry QMAP Organizational Skills Customer Service Communication Skills Planning Problem Solving Multi-tasking Coordination Relevant Work Experience

Medical Clerical Support

Provided clinical receptionist services for two staff doctors by operating a multi-line phone system to support a busy office staff of 6, answering phones, setting appointments, processing co-payments, and checking patients in and out the office to ensure a smooth and efficient customer flow

Compiled and recorded medical charts, reports, or correspondence, using computer systems, Microsoft Office, Centricity and e-Clinical Works

Scheduled and confirmed patient appointments, explained treatment procedures, medications and physicians’ instructions to patients

Received and routed messages or documents, such as laboratory results to appropriate staff, documented the condition and treatment of patients and provided information to staff resulting in cost control and patient care improvements Office Clerk/QMAP

Communication Skills: Strong verbal and written communication abilities, essential for interacting with patients, colleagues, and other stakeholders.

Technical Skills: Familiarity with office software (e.g., Microsoft Office Suite) and healthcare management systems.

Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.

Problem-Solving Skills: Experience in identifying issues and implementing effective solutions, particularly in healthcare settings.

Team Collaboration: Proven ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment.

Attention to Detail: Meticulous in ensuring accuracy in medication administration and patient care documentation.

GIRMA ABEBE

720-***-**** Denver, CO *************@*****.***

Customer Service: Strong focus on providing excellent service to patients and their families, ensuring their needs are met with care and professionalism. Work History

Medication Technician

Brookdale Assisted Living

June 2015 – June 2018

Assisted patients with obtaining and understanding their medication.

Counseled patients on proper medication usage.

Monitored patient status and reported any issues Driver

Uber

January 2016 – August 2018

Provided safe and reliable transportation for customers.

Maintained a 5-star rating and built strong customer relationships. Education and Training

QMAP

June 2015

Certified RN (Registered Nurse)

Government Hospital, University of Ethiopia

2000 – 2015

Trained and educated nurses for five years.

Worked as a nurse and frequently took on doctor responsibilities due to staff shortages.

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