Quality Manager Customer Service

Cy Miller

Cell: 614-***-**** ******@*****.***

QUALIFICATIONS: A US Navy submarine veteran that is motivated, goal oriented, hands-on, customer focused quality professional with experience in metal fabrication, castings, forgings, electro/mechanical, consumer products, electrical and mechanical products involving machining, assembly, welding, grinding, painting, testing, OSHA and safety and customer service. Implemented, certified and re-certified Quality Systems to the requirements of AS9100, ISO-9001, 10 CFR 50 NQA-1, NADCAP, EB 2678 and AAR-M1003. Developed and implemented safety programs that reduced OSHA recordables. Developed and implemented Continuous Improvement programs that increased productivity, reduced costs, and improved EBITDA. Travel extensively to Mexico, South Korea and lived in China for 16 months (2003-2005) setting up fabrication plants in these countries that met customer’s requirements.

PROFESSIONAL EXPERIENCE

Pegasus Steel, LLC Ladson, SC

Director of Quality Jan 2022 – May 2025

●Responsible for the quality system in 3 facilities to meet the requirements of ISO-9001, EB 2678 and MIL-I-45208A for the construction of the new Virginia and Columbia class submarines and CVN 80 Aircraft Carrier Radar conning tower.

●Responsible for meeting all the flow down requirements of GDEB and HII-Newport News purchase orders.

●Responsible for flowing down the requirements of GDEB and HII-Newport News purchase orders to suppliers on the Approved Supplier’s List.

●Responsible for Fabrication, Welding and Inspection of Submarine Structures meeting the requirements of NAVSEA Tech Pub 1688

●Enhanced in-process welding process audits to ensure welders are working within parameters of the Welding Procedure Specification (WPS).

Lyon, LLC Metal Products Montgomery, IL

Director of Quality Dec. 2020 - Oct. 2021

●Responsible for the quality system in 3 facilities in Illinois to meet the requirement of ISO-9001.

●Created process audits in key processes such as powder coat paint, spot weld and MIG weld to ensure that all processes are in control to reduce rework and scrap, improve productivity and efficiency.

●Enhanced inspection technique that includes paint color match, paint gloss and critical dimensions to ensure compliance to drawings and specifications.

●Implemented scrap reporting process on all purchased parts that arrived in containers at all 3 Lyon warehouses.

●Investigated customer claims to improve margins and reduce scrap and rework.

Clifford Jacobs Forging Champaign, IL

Quality, Environmental & Safety Manager & Empowered Official – ITAR Apr. 2017 – Nov. 2020

●Responsible for the quality system to meet the certifications of AS9100D, DNV, ABS, PED and Bureau Veritas.

●Implemented culture change in the company with salary and union personnel that improved quality, efficiency, and morale.

●Certified inspectors to MT Level II to keep from outsourcing NDE thus increasing revenue.

●Visited major customers such as Caterpillar, Taylor Devices, (General Atomics and Mellinger for CVN 78 & CVN 79) to improve company image and increase sales.

●Investigate low/negative gross margins on jobs that were once very profitable and improving EBITDA.

●Responsible for ITAR, OSHA, Environmental & Safety Programs.

●Improved OSHA recordables from 25 to 5 through enhanced systems and employee engagement in 2 years.

Jorgensen Forge Corporation – A ProtoStar Company Seattle, WA

Director of Quality & Empowered Official – ITAR Mar. 2015 – Apr.2017

●Responsible for the quality system to meet the requirements of AS9100/ISO-9001.

●Responsible to meet the requirements of GDEB, HII-Newport News, BPMI, Curtiss Wright, SpaceX and United Launch Alliance customer compliances to EB 2678, NADCAP Heat Treat, NADCAP UT Testing, Naval Nuclear QPE, NQA-1 and NIAC.

●Assisted in Jorgensen Forge being declared a National Asset by Defense Contract Management Agency (DCMA) and applying for Title 3 grants totaling over $7 million to upgrade and purchase new equipment.

●Implemented culture change in the company with salary and union personnel that improved morale and quality.

●Visited major customers such as NAVSEA at Philadelphia Shipyard, NAVSUP, HHI-Newport News on a quarterly basis to procure new and grow existing business i.e., shafts, masts, and nuclear power components for Seawolf and Virginia class submarines, Nimitz and Ford class aircraft carriers and various classes of surface ships.

●Responsible for the refocusing of the business on naval ship and submarine shaft repairs from 3 shafts to 12 shafts with an increase revenue of $18 million and margins of up to 50%.

●Oversaw all naval shafting repairs.

●Worked with the CEO on a capital budget plan of $30 million spend and grossed $46 million in sales.

●Managed $12 million capital budget for manufacturing equipment repairs and purchases.

Zero Manufacturing - A ProtoStar Company North Salt Lake, UT

Director of Quality & Empowered Official – ITAR Jul. 2013 – Mar. 2015

●Responsible for the quality system to meet the certification of AS9100/ISO-9001.

●Implemented internal traveler process layered audits that improved quality, efficiency, and morale of the team members.

●Implemented culture change in the company with salary and shop personnel that improved morale and quality.

●Improved customer’s on-time delivery and quality scores from 40% to 90% within 6 months.

●Visited major customers on a monthly basis such as Lockheed, Boeing, MOOG to improve Zero’s image, improved quality, service and on-time delivery standards to meet the customers’ needs.

●Created, implemented in-process audits plant wide that improved quality and efficiency and that increased sales by $8 million by the 2nd year.

●Responsible for the refocusing of the business on containers that housed the optics for the navigation system for Trident submarines that increase revenue by $1 million.

●Awarded Boeing’s comeback supplier of the year and Northrup Grumman Platinum Preferred Supplier.

Columbus Castings - A ProtoStar Company Columbus, OH

Vice President of Quality Mar. 2012– Jul. 2013

●Managed two quality systems to meet the requirements of ISO-9001 and AAR-M-1003 railroad.

●Managed the $5 million Test Center, which included routine testing i.e., hardness, chary, design type testing, fatigue, and cycle testing. Outsourced the test facility and increased business by $6 million in 2012.

●Worked closely with clients Caterpillar, Hitachi, TTX, CSX, BNSF, etc. to implement specifications on products and meet and exceed expectations that improved the company’s image thus increasing business and EBITDA.

●Conducted scrap meetings that reduced scrap from 15% to less than 5% by introducing in-line inspection and employee involvement.

●Improved on-time delivery from 60% to 90% through process improvement initiatives.

oneCARE – A ProtoStar Company Waynesboro, GA

Corporate Quality Manger Jan. 2005 – Jul. 2007 & Mar. 2010 – Mar. 2012

●Responsible for the quality systems of 3 manufacturing facilities located in Georgia, Kentucky and Ohio.

●Developed quality specifications and packaging requirements for all the products developed for clients Target, P&G, Clorox, Brawny, Woolite, Downy and Purina.

●Member of Stage-Gate – new product development processes and innovation.

●Implemented Target’s Quality System, which led to the development of Target’s UP & UP Liquid brands and Michael Graves household products included packaging.

●Implemented P&G ‘s Quality System, which led to the development of Bounce and Tide scented lint rollers.

Georgia Iron Works Grovetown, GA

Quality Specialist Jun. 2009-Mar. 2010

●Supplier development specialist developing partnerships with suppliers. Developed the supplier quality system, audited and approved all suppliers.

●Created and led events to increase efficiency and product output; developed a coating process to improve pump shells post-casting life.

Howden Buffalo Camden, SC

Supplier Quality Engineer Jul. 2007 - Feb. 2009

●Supplier development specialist developing partnerships with suppliers and help develop their quality system thus improving on-time delivery and quality.

●Audited steel fabricators, forging, castings and machine shop suppliers in USA, Ireland, Mexico, and China.

Consolidated Fabricators Clinton, SC

Quality Assurance Manager – Power Generation (GE / Siemens) Feb. 2001 – Jan. 2005

●Set-up, managed and trained factories in Mexico, South Korea, and China to meet customer requirements

●Extensively traveled to customer sites to improve relationships, listen to concerns, and implement an improvement strategy

EDUCATION / CERTIFICATIONS

●OSHA 30 – Safety Compliance South Bend, IN

●Environmental Compliance Champaign, IL

●AS9100D Internal Auditor Certificate Champaign, IL

●AWS Certified Welding Inspector (Expired) Syracuse NY

●10 CFR 50 App. B NQA-1 Internal Auditor Orlando, FL

●NDE MPI, LPT, VT Level II Certified (Consolidated Fabricators) Clinton, SC

●ASQ Certified Quality Technician Orangeburg SC

●Augusta Technical Institute Augusta, GA

●AS – Mechanical Engineering

●US NAVY Submarine Veteran

●SONAR “A” Graduate - Nuclear powered submarine technician

SKILLS

●PRODUCTS: Electro/Mechanical Systems, Consumer Products, Electrical and Harness Systems, Hydraulic Pumps and Valves, Slurry Pumps, Cranes, Fabricated Steel products, aluminum castings, forgings, and steel castings for railroad, pumps, and mining industry.

●TECHNICAL: Implemented, certified and re-certified Quality Systems to the requirements of AS9100, ISO-9001, Naval Nuclear QPE, 10CFR50 NQA-1, EB 2678, NADCAP, NADCAP and AAR-M1003.

Contact this candidate