Customer Service

Alexis West

*** ***** ****** **** ****, South Carolina 29715 US • 256-***-**** • ***************@*****.***

Reliable, hardworking, and skilled at determining the needs and expectations of my team of coworkers and patients. Cash drawer balancing

Weekly Payroll

Time management skills

File/records maintenance

Excellent communication

Multi-Task Management

Microsoft Office

Results-oriented

Customer service

Positive learning process

Change Management

High School - 2018

Guntersville High School - Guntersville, AL

Cashier - June, 2017 to November, 2017

Guntersville Foodland Plus - Guntersville, AL

Kept well-stocked cashier lanes and store shelves to promote strong sales. Help customers by guiding them and answering their questions. Counted the cash in the register drawer at the start and end of each shift. Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting. Completed manual and machine counts of funds for transactions worth more than $[Amount]. Credit cards, checks, gift cards, and coupons were all processed by me. Greeted customers with a smile and offered prompt and dedicated assistance. I'm making use of a register system.

Handled POS transactions such as checks, cash, credit card purchases, and refunds. Hostess - January, 2018 to December, 2018

Top O' The River - Guntersville, AL

Took credit card, cash, and gift certificate payments and gave cash transactions change. Maintaining accurate wait list quotes while efficiently directing the seating of guest parties Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction. Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs. Customer questions about hours, seating, and [Type] information were answered by me. Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking. Cashed out customers using cash registers and credit card machines, handling up to $[Amount] in cash per event. Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed. Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.

Used [Software] to verify restaurant receipts and complete end-of-day paperwork in a timely and accurate manner. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Waitress - January, 2019 to March, 2020

Top O' The River - Guntersville, AL

Served plated dinners, buffet dinners, and passed hors d'ouevres for parties of [Number] to [Number]. Organized and maintained the inventory area to ensure accuracy in finding items during downtime. Calculated charges, issued table checks, and took customer payments. Organize the staff schedules each week.

Used [Software] to create customized menus for customers. Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.

Took orders from customers and clarified any questions or special items to ensure accuracy. I'm familiar with the menu's content and keep up with any changes. Was in charge of the closing duties, which included restocking items and reconciling the cash drawer. Interact with the guests and help them with their problems. Sales Associate - June, 2019 to October, 2019

Sally Beauty - Guntersville, AL

Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions. Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.

Assisted customers in enrolling in loyalty programs and submitting paperwork. Helped team members master sales techniques so they could consistently exceed their goals. Prepared cash deposits up to $[Amount] with no discrepancies. Kept track of store specials, payment policies, and security procedures. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.

CNA - October, 2019 to March, 2021

Rehab Select at Barfield Health Care - Guntersville, AL Waiter/Bartender - March, 2022 to August, 2022

The Brick - Guntersville, AL

Conducted an initial client assessment and analysis to begin the research process. Examined departmental documents to determine how they should be distributed and filed. Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction. Copied, logged, and scanned supporting documents before filing everything in the client's files. Greeted customers and helped them with any questions they had. Assisted wait staff with food delivery and guest requests on a timely basis. Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding. Bartender - May, 2022 to December, 2024

The Pony Bama - Huntsville Strip Club - Huntsville, AL Received over [Number] beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders. I'm in charge of ensuring the safety and well-being of all bar patrons. Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment. Maintained a precise register and generated daily sales reports to support inventory usage figures. Opened and closed the bar in accordance with management guidelines. Support staff training and job division

Interact with a wide range of people from all over the world on a daily basis. Set up the bar for business, got a cash bank, and stocked the service bar. Cultivate positive customer relationships.

Ensure that customers receive prompt and efficient service

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