Customer Service Representative, Educator, Business owner and operator

Lawnjéa Lee

Customer Service Representative

***** ******** **, *********, ****** States, 33579, 857-***-****, *********@*****.*** Professional summary

Customer Service Representative with over 12 years of experience excelling in curriculum development, marketing strategy, and community engagement. Demonstrates visionary leadership in boosting sales growth and enhancing customer satisfaction through innovative initiatives and personalized service. Committed to creating a supportive environment and leveraging extensive expertise to drive transformative outcomes and continuous improvement. Employment history

Teaching Artist, Sep 2019 - Jan 2024

Transformative Culture Project, Boston, MA

Boutique Owner, Aug 2016 - Mar 2020

Your Sister's Boutique, Revere, MA

Professional Poll Conductor, Sep 2012 - Oct 2019

Connection Strategies, Remote

Skills

Curriculum Development (Experienced), Marketing Strategy (Skillful), Community Engagement (Experienced), Sales Growth (Experienced).

Education

Medical Assistant, Apr 2008 - Aug 2009

Everest Institute, Chelsea, MA

Made Deans list every module. Hired directly from Internship assignment. Diploma, 1996 - 2001

Cambridge Rindge and Latin High School, Cambridge, MA Awarded Americorps Scholarship upon completion

Developed engaging art curricula, enhancing student creativity and cultural awareness. Led workshops that improved student participation and artistic skills. Facilitated art projects that fostered community engagement and appreciation. Utilized diverse art forms to address and solve educational challenges. Led engaging arts workshops, fostering creativity and cultural understanding. Developed innovative curriculum, enhancing student participation and learning outcomes. Managed daily operations, enhancing customer satisfaction and driving sales growth. Implemented strategic marketing initiatives, boosting store visibility and revenue. Cultivated supplier relationships, ensuring quality merchandise and competitive pricing. Pioneered unique boutique concept, curating diverse fashion lines. Drove substantial revenue growth through strategic marketing initiatives and personalized customer service. Expanded product range, leading to increased foot traffic. Conducted surveys to gather public opinion, enhancing data accuracy and reliability. Led poll execution, delivering timely results to clients. Implemented process improvements, reducing turnaround time and increasing client satisfaction.

Streamlined poll execution process, enhancing data accuracy and reducing turnaround time, resulting in improved client satisfaction and data integrity