Customer Service Patient

Location:

Snellville, GA, 30078

Salary:

Open

Posted:

July 31, 2025

Contact this candidate

Resume:

Sejal Shah

**** ****** **** ***

Lawrenceville, GA 30044

678-***-**** (Cell)

**********@*****.***

Professional Summary

Dynamic and results-oriented professional with recent experience in Subway management and a strong background in banking. Skilled in leadership, team development, and operational efficiency, with a proven ability to drive sales, enhance customer satisfaction, and ensure compliance with industry standards. Previous banking experience as a Teller, Returns Specialist, or Cash Management Specialist provides a strong foundation in financial transactions, customer service, and risk management. Adept at adapting to fast-paced environments and delivering exceptional service in both retail and financial sectors.

Core Strengths

• Communication skills – written and verbal

• Time management

• Flexible and adaptable to changing environment

• Quick, eager and capable learner of new skills

Professional Experience

SUBWAY, Lilburn, GA (2006-Present)

Manager

• Oversee the daily functioning of the restaurant, ensuring smooth operations.

• Ensure compliance with Subway’s policies, procedures, and food safety regulations.

• Handle customer complaints and ensure high satisfaction levels.

• Hire, train, and supervise employees, ensuring they adhere to company standards.

• Schedule shifts.

• Motivate the team to achieve performance and sales targets.

• Ensure cash handling and register reconciliation are accurate.

• Enforce food safety and sanitation guidelines.

• Maintain cleanliness and organization within the restaurant.

• Conduct routine inspections to ensure quality control.

SUNTRUST BANK, Lilburn, GA (2003-2005)

Financial Sales Representative and Teller

• Promotion and sale of financial products and services to clients.

• Build relationships with customers, understand their financial needs, and recommend suitable banking solutions such as loans, credit cards, investment products, and insurance.

• Process deposits, withdrawals, and transfers efficiently.

• Cash checks and verify customer identification.

• Handle loan payments, credit card payments, and other financial transactions.

• Provide information on bank products and services.

SOUTH TRUST BANK, Houston, TX (2002-2003)

Returns Specialist

• Review and process returned checks, ACH transactions, and wire transfers.

• Identify the reasons for transaction returns and take corrective actions.

• Investigate and resolve discrepancies related to returned payments.

• Notify customers of returned payments and provide resolution options.

• Work with internal departments and external banks to resolve return issues.

• Provide support to clients regarding returned transaction inquiries.

• Ensure compliance with banking policies, NACHA (for ACH transactions), and regulatory guidelines.

• Maintain accurate records of all returned transactions and actions taken.

WACHOVIA BANK, Columbia, SC (2001-2002)

Mail-in Teller

• Process deposits, loan payments, and other mailed-in transactions.

• Verify and endorse checks before processing.

• Ensure accurate data entry and account postings.

• Respond to customer inquiries regarding mailed transactions via phone, email, or written correspondence.

• Notify customers of any discrepancies or issues with their mailed-in transactions.

• Follow bank policies and regulatory guidelines to prevent fraud and errors.

• Maintain accurate records of all processed mail transactions.

• Report any suspicious or fraudulent activity.

• Work with other banking departments to ensure timely processing of transactions.

• Keep track of returned or unprocessed mail items and resolve issues.

SOUTH TRUST BANK, Birmingham, AL (1999-2000)