Customer Service Account Specialist
Resume:
ARACELI GUTIERREZ
El Paso, Tx 79907 (915) 407-99O4
*******************@*****.***
Objective:
To obtain a position that will enable me to facilitate and promote quality learning, using my strong organizational skills, educational background and ability to work with people.
Education:
2005-2006 International Business College
Legal Office Administration
2001-2002 El Paso Community College
1993-1994 David L Carrasco Job Corps
GED
Related Experience:
09/2006-09/2007- Customer Service ( English and Spanish )
GC Services- Reliant
Responsibilities: Take calls from customers, take payments, issued orders, and setting up new services.
09/2007-09/2009- Account Specialist (English and Spanish )
GC services- Reliant
Responsibilities: Received calls transferred to escalated department and fix issues such: work orders, payment problems, research lost payments, and fixing wrong work orders, listened to customers concerns and explain them steps to follow.
09/2009/-12/2010- Account Specialist and Business ( English and Spanish )
GC Services-Reliant
Responsibilities: Take calls to set up services for new business, talk to customers, such: business owners, managers, explain procedures, business rules, as well as to take escalated calls in order to resolved some issues, such: wrong work orders.
12/2010-01/2011- Account Specialist, Business, Supervisor. ( English and Spanish )
GC Services- Reliant
Responsibilities: Take call when customer requested a supervisor, take the time to listened to the customer to explain why, order, issue, or concern was not resolved as was expected, or explain the procedure to follow, in order to obtain request from customer, explain business rules, regulations, and requirements as well as expected time, extremely precise, and very respectful to them, and if necessary return call to issue if work has been completed, make sure customer satisfaction, has been done.
Positions Held:
11/2018-09/2023
Verizon
Assist customers with billing, payments, extensions. Troubleshoot devices, activations. Sale and upgrade plans. Answer questions regarding terms and conditions regarding upgrades.
11/2011-02/2013
ADP
Responsibilities: Take calls from clients on reference to payroll transmission, troubleshoot with them in order to have payroll transmitted successfully, also answer questions about new policies and procedures to follow 04/2014- 12/2015
Telerx
Michelin: Customer Service representative. Taking incoming calls from dealers or consumers, providing adjustments based on inspection results, explain consumer reason of adjustment and also warranty eligibility . 01/2015- 05/10/2018
ABC Financial
Bilingual customer service, take inbound calls, assist members with billing, payments, updating billing information, and provide members with cancelation procedures, process credits, refunds and stop payments
09/2006-01/2011 GC Services ( English and Spanish )
Job duties: Take calls, listened to customers concerns, and complains, issued orders, and if necessary returned calls, explain procedures, business rules, and requirements, take escalated calls as last option to customer to resolved issue.
11/1998- 11/2005 Providence Memorial Hospital
Job duties: Take care of patients, explain them procedures, take calls @ nurse station, translating from English to Spanish, so the patient can understand procedure, as well as entering Dr. orders in to computer.
As additional information: fluent English, and Spanish.
References: Upon request.
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