Property Manager Maintenance Operations

JACINTH WHIPPLE

GWYNN OAK, MD

Phone: 443-***-****

***********@*****.***

Objective

Dedicated maintenance professional with 15 years of experience seeking a challenging position where my skills and expertise can be utilized to effectively manage maintenance operations and contribute to the efficient maintenance of a property.

Skills & Abilities

Strong management and leadership skills

Excellent communication and teamwork skills

Attention to detail and accuracy in performing maintenance task.

Excellent troubleshooting and problem-solving abilities

Strong technical skills in mechanical, electrical and HVAC systems

Knowledgeable with EPA, OSHA, and other relevant safety regulations

Proficient in the appropriate handling of hazmat

Knowledgeable of maintenance procedures and protocols

Ability to act quickly and effectively in emergencies

Proficient with a wide range of repair equipment

Possess Own Tools

Possess Universal CFC Certification

Experience

Habitat of America February 2024 – Present

Senior Maintenance Technician

Conduct routine maintenance and repairs on building systems including plumbing, low voltage electrical and HVAC Systems.

Inspect and test equipment to identify issues and recommend repairs or replacements as needed.

Assist with the installation of new equipment and systems following manufacturer safety protocols.

Participate in building renovations and upgrades contributing to the improvement of the property.

Maintain accurate records of maintenance activities, equipment inventory and completed repairs.

Maintain tools and equipment in good working condition, performing regular inspections and maintenance.

Collaborate with maintenance team members and others to ensure efficient and effective maintenance operations.

Respond to emergency maintenance calls and address urgent repair issues 24/7.

Train/mentor other team members on equipment operation, maintenance procedures and safety protocols.

Corvias June 2023 – February 2024

Maintenance Turn Technician

Conducted thorough inspections to identify maintenance needs and prioritize tasks.

Troubleshooted and repaired mechanical and electrical issues.

Performed preventative maintenance to ensure optimal functionality of equipment.

Assisted with the installation and setup of new equipment.

Maintained accurate records of maintenance activities and repairs.

Habitat America (105 Units) September 2022 – June 2023

Maintenance Manager

Sole Maintenance Manager responsible for the maintenance of two properties (apartments/townhomes).

Worked independently to maintain the ticket count and complete all tickets in a timely fashion.

Communicated effectively with residents, property manager, contractors, etc. regarding all issues.

Conducted unit turnovers of both apartments and townhomes.

Responded to all after-hour, on-call emergencies to include weekends and holidays.

Ensured both properties met company standards and applicable laws.

Oversaw work performed by contractors to ensure quality and efficiency.

Conducted daily trash pickup and curbside appeal.

Maintained a clean and organized maintenance shop.

Conducted inventory and ordered maintenance equipment/supplies as needed.

Performed other duties as assigned by property manager.

Morgan Properties (700 Units) April 2021 – August 2022

Maintenance Tech II

Troubleshooted service issues residents encountered including HVAC, general appliance work, carpentry, and plumbing.

Worked with the members of the maintenance team to ensure both the inside and the exterior of the property met company standards and applicable laws.

Responded to maintenance tickets, followed-up with residents and office staff, and worked an on-call rotation including nights, weekend, and holidays.

Worked alongside the maintenance and office team to provide exceptional customer service to resolve all maintenance related issues to the satisfaction of the residents and management.

Assisted with evictions.

Conducted daily trash pick-up and maintained curb appeal.

Performed snow removal, as necessary.

Trained/mentored other team members on equipment operation, maintenance procedures and safety protocols.

Maintained a clean and organized maintenance shop.

Performed other duties as assigned by Service Manager or Property Manager.

JBZ Management January 2021 – April 2021

Maintenance Tech II

Used skillset to assist in the improvement of productivity, help make mechanical systems more efficient, install new machinery, troubleshoot various issues with equipment, repair mechanical parts and maintain the system for maximum output.

Worked in a fast-paced industrial setting, where every day is unique and interesting.

Focused on following all safety guidelines, maintenance schedules, manufacturer's recommendations, and other best practices.

Electrical, plumbing, carpentry, painting.

Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors.

Made ready units for new move-ins.

Responsible as assigned by schedule for 24-hour emergency maintenance.

Scheduled and complete preventive maintenance tasks as assigned.

Completed rounds work such as trash pick-up, sweeping, replace burned out lighting, and performed some light landscaping duties as assigned.

Completed special projects as assigned.

Assisted with evictions.

Performs other duties as assigned.

Atlantic Realty – Fairway Ridge March 2020 – November 2020

Maintenance Tech II

Assisted with troubleshooting and repairs of buildings and installed systems to include plumbing systems, kitchen equipment, drains, shop, grounds equipment and HVAC.

Clean, lubricate and service a wide variety of pumps, valves, pneumatic controls, electrical, mechanical, and hydraulic devices.

Troubleshooted, evaluated and made recommendations to upgrade maintenance operations and/or implement savings opportunities.

Possessed competent knowledge of the use and care of tools and equipment used in facility and ground maintenance.

Responded immediately to emergency situations and customer concerns.

Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.

Inspected new installation for compliance with building codes and safety regulations.

Maintained and operated life safety/fire systems.

Performed carpentry and snow removal when necessary.

Complied with all applicable codes, regulations, governmental agency, and Company directives as related to building operations and practiced safe work habits.

Kettler Management (347 Units) January 2018 – March 2020

Maintenance Tech III

Address residents needs ensuring services were provided in compliance with policies, procedures, and regulations.

Maintained and organized shop.

Performed weekly and monthly preventive maintenance duties to include churn test on fire pump, fire extinguishers, monthly checks on dry system drum drips.

Submitted and closed out work orders on Yardi Voyager software.

Worked with contractors on warranty issues.

Worked in tandem with Service Manager to oversee and complete Make Ready timeline per company guidelines.

Maintain building grounds and parks to provide a pleasant outdoor environment.

Morgan Properties (860 Units) April 2017 – January 2018

Lead Maintenance Tech

Daily trash removal in assigned areas.

Completed all assigned work orders.

Followed out preventive maintenance in section when scheduled.

Assisted vendors and contractors on property as needed by Service Manager.

24-hour emergency maintenance every 5-week rotation.

Assist leasing team with customer service along with community activities.

Alpha Management (75 Units) April 2016 – April 2017

Maintenance Tech/ Interim Maintenance Manager

Performed in home service requests.

Inspected and made vacant units rent ready for new incoming residents.

Maintained grounds, lawn care, and curb appeal.

Snow removal.

Painted vacant units.

Worked with vendors and contractors.

Assisted with inventory control.

Provided an excellent customer service experience for our resident guests.

Bozzuto (500 Units) April 2015 -March 2016

Maintenance Tech

Come to work on time, checking curb appeal every day to service managers satisfaction.

Doing a light inspection and replacing light bulbs as needed.

Passing lease up by a 90%in 2016.

Clearing out all garages and storage units for new and existing resident.

Service all HVAC units on property and changing AC with 410-a.

Completing make ready units in a timely fashion for new move-in.

Cleaned carpet at request of resident or new move-in.

Picking up litter and other duties asked.

Riverstone Apartments/Greystar Mgmt. (275 Units) June 2013 – March 2015

Maintenance Tech

General maintenance and duties throughout building

Trash removal every other day cleaning trash rooms and changing out trash compactor.

Assisting residents with special projects in new home hanging blinds curtains even T.V.’s on walls.

Completing preventive maintenance every season in apartment homes and building.

24-hour maintenance every week on call.

Assisting leasing and office with customer service and community activities.

Changing filters on air handler when preventive maintenance is being performed other duties as assigned.

Sawyer Realty/Westminster Mgmt. (860 Units) March 2008 – June 2013

Maintenance Tech

Learned a safety-oriented approach with record for following OSHA. regulation for a garden style community of 860 units.

Making repairs that are need and reasonable modifications on properties.

Turn units and make units rent ready with key ready to on date of move in.

General electric repair and low voltage light installation.

On call maintenance is 24 hours with a six-week rotation for seven days.

Completing all preventive maintenance planned and unplanned.

Education

Baltimore City Community College – G.E.D.

May 2007

References

Available Upon Request

Contact this candidate