Data Entry Customer Service

Priyadeep Kaur Phone - +1-705-***-****

Email – **************@*****.***

Address – 714 Confederation Drive, Saskatoon

Summary

More than 3years successful experience in customer service and support with recognized strengths in Dispatching, problem- solving and trouble-shooting, as well as staff support and planning/implementing proactive procedures and systems to avoid problem in the first place. Work Experience

Rai Dispatch

Trucking and Freight Brokerage Specialist

10/2024-02/2025

• Proficiently used computer systems for data entry of loads, assigning truck, trailer and giving dispatch to driver using Expert software.

• Responded quickly to emergency situations involving drivers or vehicles e.g. done service calls for truck repairs.

• Maintained accurate records of dispatches, pickups, and deliveries.

• Provided updates on order status and delivery times to the Load Broker.

• Provided guidance on appropriate actions when unexpected delays occurred during transit.

• Processed payroll after verifying accuracy of driver's logs, created Manifests and generated bills or invoices.

• Booked good loads from load link and provided excellent service to the Load Broker.

• Tracked shipments from origin to destination using automated software systems.

• Have advanced knowledge of how to do the custom clearance through Custom Broker and using AVAAL software.

• Knows all the driving rules of logbook for drivers in both Canada and America, so can easily calculate the estimated time of arrival.

• Experienced in giving dispatch to a city driver.

• Have all the required knowledge of truck, trailer, and load types. Tim Hortons (Market Mall)

Saskatoon Canada

Team Member/ Food / Incharge (Supervisor)

11/2023– Present

• Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.

• Maintain clean and presentable café by wiping sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

• Pack or serve the ordered meals as per client preference.

• Manage the window time. Generate bills and collect payments

• Provide timely and courteous food and beverage services.

• Responded to customer queries regarding menu items and billing. Global Employment

Malton Canada

Receptionist

06/2022 – 09/2023

• Managed incoming calls, routed inquiries, and provided information to clients.

• Scheduled and coordinated appointments, meetings, and conference room bookings.

• Handled administrative tasks such as data entry, filing, and document organization.

• Processed incoming and outgoing mail, deliveries, and courier services.

• Maintained office supplies inventory and assisted with procurement.

• Supported office operations, including assisting HR and administrative teams.

• Greeted and assisted visitors, ensuring a professional and welcoming environment. Technical and Professional Skills

• Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft Power Point)

• Work Planning and Prioritization

• Strong and Professional work ethic

• Time Management

• Multi-tasking

• Strong Prioritization Skills

• Programming languages (Java, C sharp, Python, Java ++) Education

G.A.D Senior Secondary School

Goindwal Sahib India

Secondary Education in Science field (non-medical) 04/2018 – 04/2019

Shri Balaji Group of Institutions

Malout India

Advanced Diploma in computer Application [Computer Science(Diploma) ] 07/2019 – 07/2020

Lambton College

Mississauga Canada

Computer Programmer [IT Computing or computer Engineering] 01/2022 – 08/2023

Certificate

Trucking Dispatch and Load Brokerage Specialist

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