Customer Service Help Desk
Resume:
EXPERIENCE
HELP DESK & USER SUPPORT TECH / N.M.A.A.
MAY 1999 / JAN 2021
Responded to service requests via chat, email, and phone. Installed and updated software or fixed issues related to them. Remotely assisted end-users during the COVID-19 pandemic, helping them with hardware or software changes, updates and troubleshooted issues.
Accessed hardware or software remotely, for clients in the Arlington County, VA or outside of the state.
Trained other staff members on troubleshooting and diagnosing problems
Provided technical assistance for questions and problems Resolved problems with networks and other computer systems Diagnosed system errors and other issues
Followed up with customers to ensure full resolution of issues Requested feedback and/or monitoring calls and other methods of correspondence to improve training methods
Reviewed end-user’s responses to ensure they were satisfied with the job and resolutions provided.
CUSTOMER SERVICE REP / CABLE TV ARLINGTON
APRIL 1993 / MAY 1999
I started as a CSR and within a year, was promoted to the lead CSR position.
As a lead CSR, my duties involved managing an assigned group of our customer service staff.
Assisted in the daily CS department’s operations, helping with customer issues, sale and promotion of products as well as reports. I managed high-level customer complaints and provided immediate resolutions for disputes.
EDUCATION
NET+ CERTIFICATION
COMPTIA
JUNE 2009
HIGH SCHOOL DIPLOMA
WASHINGTON-LEE HIGH SCHOOL
JUNE 1982
OTHER SKILLS AND CHARACTERISTICS
• Bilingual Proficient in Spanish • MS Office Suite • WPM: 90 • Work collaboratively as part of a team • Problem Solving • Leadership • Volunteer at local community centers • Attention to detail • Organizational skills • Poised under pressure
• A+ Computer Training and Net+ • Electrician tech • Capital Bikes Mechanic • Electronics hobbies •
RICARDO K. PEREDDO
TECHNICIAN
PROFILE
Help Desk and IT tech with over 15
years of experience providing
technical support to over 120 staff
members and interfacing with
facility management and IT.
I possess strong multi-tasking
skills, with ability to manage
projects, research equipment for
purchase and negotiate with
vendors keeping schedules.
Excellent public-facing point
person for clients, customers,
vendors, equipment maintenance
and service providers.
Responsible and efficient,
attentive to managers as well as
member’s satisfaction.
CONTACT
*********@*****.***
5009 7th Road S. 301
Arlington, VA. 22204
ACTIVITIES AND INTERESTS
Assistant Chief in Election Days for
Arlington County, VA.
Volunteering, fixing computers,
watch sports, spend time with
family, travel.
Contact this candidate