Customer Service Medical Receptionist
Resume:
Schedule Coordinator
Patricia Carr
*** ***** ****** ******, *********, MD,
**********@*****.***
Summary Dedicated and compassionate medical receptionist with over 5 years of experience in managing patient records and coordinating appointments.
Proficient in handling multi-line phone systems and electronic medical record (EMR) software to ensure efficient office operations. Strong interpersonal skills with a focus on providing excellent customer service in fast-paced medical environments.
Detail-oriented team player with the ability to maintain confidentiality while supporting healthcare professionals and enhancing patient experiences.
Skills
Experience SOLE PROPRIETOR
FREDERICK MD
RECEPTIONIST
AUG 2020
Checking patients in and out, answering phones, printing out provider schedules for the following day, Faxing over prescriptions helping caregivers with paperwork for new patients. Maintaining a peaceful work environment for some patients who had extreme mental conditions. Opening and Closing the clinic daily.
ADMINISTRATIVE ASSIST
MAR 2020
Onboarding all patients from the previous company into a new EMR system . Making sure addresses, numbers and appointments times were up to date and correct from its predecessor Main Place Treatment Center. Checking patients in and out. Rescheduling patients if needed. Answering phones for our Frederick location as well as our Cumberland office. Presenting any changes in regard to policies and insurances to the patients to keep them current with company trends and policies. When needed collecting UA samples. Making sure reminder calls were done for the following day. Doing vitals if the office was extremely busy to keep the work flow stream line and efficient. Setting patients up for telemedicine when required. Keeping the office clean and sanitary. Faxing documents, updating patient files address and number changes etc. Depositing cash payments to the bank. Closing out end of day reports to Zoho Books. Making sure all patients that enter have current active insurance. Using the state of Maryland Evs system to verify state insurance. Use of Word was needed as well as data entry for this title. RECEPTIONIST
DEC 2019
Checking patients in and out for their appointments. Doing appointment reminders for patients scheduled the following day and making any changes needed to said schedule if needed. Onboarding new patients getting insurance information and identification. Verifying with the insurance department that insurance was current and active. Helping to Maintain a clean office environment. Answering phones for our Frederick location as well as handling calls for our other location in Cumberland Maryland
Education MEDICAL BILLING AND CODING
NORCROSS GA
Languages SPANISH, RUSSIAN
ELEMENTARY
Projects Starting my own buisness from the ground up.
Word,Excel Spreadsheets,Data Entry,EMR, EVS Insurance Verification And Customer Service Scheduling Prioritization Communication Organization
Problem-Solving Attention Confidentiality Teamwork
TIDYMYSPOT.COM
FEB 2023 - PRESENT
Experienced housekeeping professional with over ten years of expertise in residential and commercial cleaning services.
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Skilled in providing meticulous cleaning, organization, and maintenance to ensure high levels of client satisfaction.
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Proficient in managing all aspects of a solo housekeeping business, from scheduling and client relations to inventory management.
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BEHAVIORAL HEALTH PARTNERS, FREDERICK MD
MAR 2019 -
OUTREACH RECOVERY, FREDERICK MD
DEC 2019 -
MAIN PLACE TREATMENT, FREDERICK MD
SEP 2019 -
ASHWORTH COLLEGE
JAN 2020 - PRESENT
FASHION MERCHANDISING
SAN FRANCISCO, CA
Presented the ‘CCSF Award’.
CITY COLLEGE OF SAN FRANCISCO
JUN 2010 - MAR 2017
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