Truck Driver Customer Service

Timothy A. Griffieth

**** **** ***** ***** ****, OH 45373

Cell: 937-***-**** Email: *********@*****.***

Highly motivated professional with a proven track record of integrity and delivering complete customer satisfaction, aiming to utilize strong skills in technical operations, logistics, and operational efficiency to achieve strategic objectives and exceed expectations in a challenging environment. Primary skills include: Adaptability Communication Records Management Time Management Problem-Solving Customer Service Reliability Data Analysis EDUCATION / TRAINING

Hazmat Certification Received 2018 / Updated 2024

CDL Licensing – CR England Trucking Received 2012

Criminal Justice Academy – Sinclair Community College Completed 2002 PROFESSIONAL EXPERIENCE

Platinum Express ~ Dayton, OH

Truck Driver (65hrs/week)

March 2025 – June 2025

● Safely operated tractor-trailer combinations for long-haul routes, demonstrating the ability to navigate various routes efficiently, considering traffic and weather conditions.

● Conducted pre-trip and post-trip inspections to ensure vehicle safety and DOT compliance.

● Maintained accurate logs of driving hours and activities according to federal and state regulations.

● Secured cargo properly to prevent damage during transit.

● Adhered strictly to all traffic laws and safety regulations.

● Effectively communicated with dispatch and team members regarding delivery status, delays, and any issues encountered.

● Reported any mechanical problems or incidents promptly to the appropriate personnel.

● Managed logbooks and related paperwork with 100% accuracy.

● Loaded and unloaded freight safely and efficiently, using proper handling techniques and equipment as needed.

● Managed delivery scheduled to ensure timely and efficient transportation with 97% accuracy.

Airgas ~ Dayton, OH April 2021 – October 2024

Truck Driver (65hrs/week)

● Safely operated a Class A commercial vehicle to deliver industrial, medical, and specialty gases to local and regional business customers.

● Maintained a clean driving record and adhered to all DOT regulations and company safety standards, including proper vehicle manifests, placards, labeling, and load securement.

● Performed thorough pre-trip and post-trip vehicle inspections, documenting any deficiencies and ensuring all safety items were in good working order.

● Managed and maintained accurate logs of working hours, vehicle service, and repairs, complying with all state and federal regulations.

● Ensured all load-related documentation was 100% complete and accurate before and after deliveries.

● Recorded deliveries and pickups on load manifests, obtaining customer signatures 100% of the time for receipt purposes.

● Optimized delivery routes to ensure timely and efficient deliveries.

● Established and maintained positive customer relations by providing excellent service during deliveries.

● Resolved customer inquiries and complaints efficiently and effectively, escalating issues to management as needed.

● Utilized strong communication and interpersonal skills to interact professionally with customers, team members, and dispatchers.

● Provided timely communication to managers regarding any changes or issues experienced by customers.

● Trained and mentored new drivers in company safety protocols, delivery procedures, and efficient route planning.

Timothy A. Griffieth

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Foodliner ~ Dayton, OH February 2020 – April 2021

Truck Driver (65hrs/week)

● Operated specialized food-grade tankers/trailers ensuring strict adherence to food safety protocols.

● Utilized company systems for efficient route planning and accurate delivery.

● Performed daily vehicle inspections, identifying and resolving maintenance issues to minimize downtime and ensure safety.

● Managed and secured cargo, ensuring proper loading, unloading, and transit, for 1,000+ tons of materials annually.

● Maintained accurate logs and records, ensuring compliance with DOT regulations.

● Collaborated effectively with dispatchers, management, and customers to optimize routes and schedules.

● Provided exceptional customer service, maintaining a high satisfactions rate of 95% and fostering positive client relationships.

● Ensured accuracy of all load-related documentation before and after deliveries. Kent Kimmel Trucking ~ Ansonia, OH March 2015 – February 2020 Dump Truck Driver (65hrs/week)

● Safely operated dump trucks to transport various materials such as gravel, sand, and asphalt to and from construction sites and designated locations.

● Conducted daily pre-trip and post-trip inspections, documentation findings and ensuring vehicle safety and compliance with DOT regulations and company policies.

● Maintained an excellent safety record, ensuring secure transportation of materials and contributing to a safe work environment.

● Managed accurate logs of working hours, materials transported, mileage, and fuel usage in compliance with state and federal regulations.

● Coordinated effectively with supervisors and dispatch to confirm delivery schedules, material needs, and provide updates on delivery status.

● Performed minor mechanical repairs and maintenance on dump trucks to ensure optimal performance and minimize downtime.

● Assisted in loading and unloading materials, adhering to weight regulations and safety protocols. Cargill LLC ~ Sidney, OH October 2012 – June 2013

Transport Driver (40hrs/week)

● Safely operated a Class A commercial vehicle to transport cargo between the primary plant and warehouse locations.

● Maintained an accident-free driving record, adhering strictly to DOT regulations and Cargill safety protocols.

● Conducted rigorous pre-trip and post-trip inspections, identifying and resolving potential issues to ensure vehicle safety and compliance.

● Ensured adherence to all Corporate Environmental Health and Safety Policies and Procedures, promoting a safe working environment for self and others.

● Managed load and unload procedures for trailers, safeguarding loads from product tampering and minimizing potential damage.

● Collaborated with the logistics team to enhance dispatching procedures and optimize delivery processes.

● Maintained accurate and up-to-date delivery logs and documentation, ensuring regulatory compliance and efficient record-keeping.

Timothy A. Griffieth

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Schneider National ~ Obetz, OH June 2012 – October 2012 Truck Driver (65hrs/week)

● Operated diverse Class A commercial vehicles, including dry vans and refrigerated trailers, for both long-haul and local routes.

● Transported time-sensitive freight across multiple states, ensuring timely deliveries and customer satisfaction.

● Performed daily pre-trip and post-trip vehicle inspections, ensuring compliance with DOT regulations and safety standards.

● Maintained accurate delivery logs, mileage records, and expense reports, ensuring meticulous record keeping.

● Reduced fuel consumption by 10% through efficient driving techniques and route optimization. Menards ~ Tipp City, OH July 2011 – May 2012

Yard Associate (40hrs/week)

● Assisted customers in the outside yard, providing a positive and friendly experience.

● Loaded and unloaded trucks using motorized equipment, ensuring efficient product flow to the sales floor.

● Supported various sales departments by assisting with product location and ensuring stock availability.

● Operated and maintained equipment such as forklifts, loaders, and pallet jacks safely and efficiently.

● Worked collaboratively with team members to complete tasks and provide seamless customer service.

AutoZone ~ Troy, OH March 2010 – July 2011

Parts Sales Manager (40hrs/week)

● Oversaw daily operations and a team of 4 employees in the parts department.

● Responsible for ordering, stocking, and inventor management, ensuring optimal stock levels to meet customer demand while minimizing excess inventory.

● Analyzed sales data and monitored sales trends to forecast demand for parts, making informed decisions on inventory levels.

● Maintained accurate records of inventory and part transactions, ensuring compliance with safety regulations and store policies.

● Processed returns and effectively managed inventory to maintain accurate stock levels and prevent losses.

● Conducted regular audits to ensure inventory accuracy, compliance with store policies, and adherence to company standards.

● Supervised, trained, and developed store personnel, fostering a productive and efficient team environment.

Tim Horton’s ~ Piqua, OH November 2009 - March 2010 Baker (40hrs/week)

● Prepared and baked a variety of fresh products, including donuts, pastries, and breads, ensuring adherence to Tim Hortons’ ‘Always Fresh’ procedures.

● Maintained a clean, organized, and hygienic baking environment according to company standards and health regulations.

● Managed inventory, monitoring fridge and freezer levels and accurately submitting orders to maintain optimal stock.

● Operated and maintained baking equipment, such as ovens and mixers, ensuring proper functionality and cleanliness.

● Collaborated effectively with team members to ensure smooth operations and efficient workflow.

● Minimized food waste by accurately producing products based on demand. Timothy A. Griffieth

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Wackenhut Security ~ Vandalia, OH March 2008 – November 2009 Security Guard (40hrs/week)

● Patrolled assigned areas, including parking lots, buildings, and perimeters, ensuring facility and personnel safety.

● Monitored and authorized entrance of vehicles and individuals, preventing unauthorized access and maintaining secure premises.

● Conducted security audits, identifying potential vulnerabilities and implementing corrective measures to strengthen safety protocols.

● Responded effectively to emergencies and alarms, assessing situations and implementing appropriate procedures in high-pressure environments.

● Utilized conflict resolution and de-escalation techniques to manage challenging situations and maintain order.

Home Depot ~ Piqua, OH May 2007 – December 2007

Garden Center Associate (40hrs/week)

● Provided expert advice on plant care, selection, and gardening products, ensuring customer satisfaction.

● Assisted customer inquiries with product recommendations and educated them on plant nutrition and care.

● Maintained a friendly and approachable demeanor while assisting customers on the sales floor.

● Organized and maintained plant displays and managed inventory, including receiving shipments.

● Operated equipment safely and efficiently.

● Collaborated with team members to ensure smooth operations. Village of Bradford ~ Bradford, OH September 2003 – February 2006 Police Officer (40hrs/week)

● Patrolled jurisdiction, both on foot and in a vehicle, to deter crime and ensure public safety.

● Responded to emergency calls and complaints from citizens, providing immediate assistance.

● Conducted traffic stops and issued citations for violations of traffic laws.

● Investigated accidents, collected evidence, and prepared detailed reports.

● Collaborated with other agencies to address community safety concerns. REFERENCES ~ Available upon request.

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