Project Management, HRIS Imementations, Learning and Development

SUMMARY: Experienced Project Manager with *+ years leading cross-functional HR technology and enterprise software projects across public and private sectors. Proven success in full-cycle project delivery using Agile and hybrid methodologies, managing multiple concurrent implementations, ensuring stakeholder alignment, mitigating risks, and overseeing multimillion-dollar budgets. Over 7 years of experience collecting feedback and strategically planning with leadership and/or stakeholders to train employees and adjust to their needs. 14 years combined experience providing business consultation/analysis, software support and training end users and employees. Over 11 years of combined experience creating both formal and informal engaging written software training material and instructions for non-technical audiences. 11 years combined Human Resources Information Systems (HRIS) experience. Three years of experience as Change Manager and Learning Administrator for a newly implemented Workday HRIS system. Over three years of experience as Project Manager and Change Manager for a newly implemented Workday HRIS system. Seeking to utilize my 7.5 years of project management and change management experience to lead a team and collaborate with stakeholders in successfully executing and delivering large projects. Skilled in vendor coordination, team leadership, and crafting solutions that improve operational efficiency and employee adoption. Experience with strategic planning, streamlining, supporting HRIS and Learning systems. Currently pursuing PMP Certification.

PROFICIENCIES:

Software Implementations:

oWorkday HCM Modules (ERP)

oNeoGov (ERP)

oCapitalRx

oSogoAnalytics

oLogis IDS

oLogis Billing

Data Analytics/Reporting:

oSogoAnalytics

oAdvanced Excel

oKeystone Datamine

oMicrosoft SQL Server Management Studio

Workday

oKeystone

Project Management (Agile Methodology):

oMicrosoft Project

oGuideCx

oChangepoint (now Planview)

oPivotal Tracker

oWrike

oSmartsheet

oSalesforce

oAtlassian Products (Jira, Confluence)

Training/Learning & Development:

oWorkday Learning

oSnagit

oCamtasia

oWalkMe

oLetsView (Workday Mobile app training)

oVysor (Logis Mobile app training)

PowerPoint with voiceover

PROFESSIONAL EXPERIENCE:

Virtual Project Volunteer (Remote) 4/2025 – Present Catchafire, New York, NY

Providing virtual project volunteer services to support non-profit organizations based on skill and experience match. Projects:

oCreated donor and Grant proposal letters, email and social media templates for the Oil Refinery Residents Association in Uganda.

oHRIS Specialist for Bamboo HR implementation for Brothers Building a Better Nation.

Solopreneur (Remote) 12/2023 – Present Amy Marie Gallery, LLC (amymariegallery.com)

Solopreneur of an innovative startup e-commerce business, an online art gallery showcasing and selling my artwork.

Strategic decision-maker, artistic director, purchaser of supplies, bookkeeper, artist

Crafted website in collaboration with Art Storefronts, a comprehensive software solution to sell art online, which includes consulting, a community, a marketing strategy, and warehouse suppliers for artwork prints and merchandise.

HRIS Implementation Project Manager (Remote) 08/2023 – 04/2025 NeoGov, El Segundo, CA

Successfully led up to 9 concurrent HRIS implementations, resulting in 7+ referenceable clients and accelerated product adoption.

Led, motivated, and assisted cross-functional teams, mitigated project risks, and ensured stakeholder alignment.

Strategic planning and process improvements in collaboration with fellow project managers and team members.

Contributed to Agile stand-ups, risk reviews, and retrospectives to improve delivery practices.

Defined scope, gathered requirements, and built project plans for public sector HR tech projects.

Engaged and liaised with members of all levels of the Organization, Client, and Partner Community.

Delivered transition support as Salesforce Change Champion following significant Salesforce upgrade.

Utilized GuideCx, Google Suite, Microsoft Office, Salesforce, Smartsheet, Jira, Confluence, Slack, Dayforce.

HRIS Manager (Remote) 08/2021 – 07/2023 Monroe County BOCC, Key West, FL

Streamlined processes in Workday and reduced Personnel Action approval times by 90%, leading to higher rates of employee retention.

Researched and partnered with stakeholders and vendors to integrate multiple systems (Selerix, E-Verify, facial recognition time clocks) into Workday.

Delivered optimal function of the organization’s internal HR information systems, while ensuring compliance with applicable laws for an average of 600+ employees.

Learning and Development: Provided training as Learning Administrator for Workday HCM Modules. Also updated and maintained Workday Learning (LMS) module. Developed curriculum for efficient learning and max impact.

oProvided remote Workday training as needed for all departments.

oDelivered 25+ on-demand Snagit video tutorials, reducing live training sessions by 90% and improving system adoption.

oCreated written instructions for 25+ business processes for a non-technical audience.

oUpdated Administrative Instructions (Standard Operating Procedures) with Workday business processes.

Created and revised PDF forms utilizing Adobe Acrobat Pro with fillable fields and JavaScript calculations.

Conducted research in Workday Community and testing in collaboration with two IT departments and payroll to resolve issues with HRIS software, keeping up with changing trends and HR best practices. Tested configuration changes.

Consulted with stakeholders across multiple departments and two organizations (County Clerk of Court) to meet business requirements, performed audits to ensure data and system integrity in Workday.

Supervised daily Workday business process workflow of staff in department.

Generated and created complex reports, utilizing advanced Excel functions; X-Lookup, V-Lookup, Pivot Tables for senior leaders for HR metrics/analytics to provide data-based recommendations to a non-technical audience.

Responsible for reporting and compliance with Benefits related matters, such as personnel changes that effect Benefits eligibility, ACA end of year reporting.

Managed $34M department budget, performing financial forecasting, reporting, and variance analysis using Workday Finance and GovMax.

Updates County website utilizing CivicPlus for Employee Services and Public Information for emergencies.

Human Resources Project Manager (Mostly Remote) 02/2020 – 8/2021 Monroe County BOCC, Key West, FL

Led projects in all functions of Employee Services, including but not limited to Human Resources, Benefits, Safety/Worker’s Compensation, and HR Technology. Utilized Microsoft Project.

Led joint Workday software implementation for our organization (600+ employees) partnered with Monroe County Clerk of Court, switching from a legacy system and paper-based business processes to Workday HCM modules + Benefits.

Additional software implementation projects: CapitalRx (2000+ employees, constitutional officers, retirees), NeoGov (contract not renewed before Go Live, replaced with Workday).

Organizational Change Manager - Consultation and strategic planning with stakeholders driving business process changes for all departments related to Workday implementation for 600+ employees.

Strategic planning for employee training and Learning Administrator for Workday (600+ employees).

Additional projects:

oSpearheaded and wrote the policy for the Remote Work Program during Covid-19 shutdowns.

oResearched, purchased, and configured SoGoAnalytics survey software to increase employee engagement (600+ employees).

oResearched, planned, purchased, and implemented County-wide new interpreter/translator service, fostering a more inclusive workplace.

oResearched, benchmarked and revised Emergency Pay Policy Resolution.

oRevised Worker's Compensation Employee Resource Guide to be in line with current processes.

oCreated Marketing through Communication Learning Curriculum for Employee Services department.

oCreated Florida Department of Health website navigational tutorial during Covid-19 pandemic shutdowns (600 employees).

oCreated the voice-over PowerPoint presentations for and launched the first 2 annual virtual Health Fairs with the Benefits team during Covid-19 Pandemic.

Managed $34M department budget, performing financial forecasting, reporting, and variance analysis using GovMax.

Created presentations/reports for Employee Services Director and other senior leaders for HR metrics/analytics.

Implementation Consultant, Billing Project Manager 04/2018 – 10/2019 Logis Solutions, Issaquah, WA

Implementation Consultant for Logis IDS, intelligent computer aided emergency dispatch (CAD) software.

Managed Agile delivery of new emergency billing software, creating training documentation on tight deadlines.

Conducted weekly client-facing Billing project sprint reviews and demos, facilitating rapid feedback and prioritization.

Trained internal team on new billing product, empowering them to assist new clients during company growth.

Edited and updated existing configuration administrator guides for web-based scheduling product and training material, administrator guides and release notes for Logis IDS software. Empowered customers to enhance their own knowledge.

Tested fixes for Billing software defects, tested and resolved CAD dispatch system software issues on PC’s and on the Android/Windows Mobile App, deployed Logis Mobile App fixes created by development team.

Up to 20% domestic and international travel for implementations, training, Go Lives and company conferences.

Utilized Microsoft Office Suite, Snagit, Vysor, Camtasia, Zendesk, RingCentral, Zoom, Sugar CRM, Slack, Certify, Pivotal Tracker, Wrike, Box, HIPAA Compliant VPN connections, Bomgar, Citrix, Microsoft SQL Server Management Studio.

Resolved issues with the following software integrations: Waystar, Epro, Salucro, Imagetrend, Zoll Billing (RescueNet), Eschat, Solutions Group and more.

Service Coordinator (Contract) 02/2017 – 08/2017 Kongsberg Underwater Technology, Lynnwood, WA

Managed communication and transactions, including multi-million-dollar government contracts, international service orders, and repairs, between international customers and technicians through CRM software regarding the repair of underwater technical equipment. Designed and created training documentation for CRM software users. Implemented and supported Lean manufacturing processes and principles. Software programs utilized: Infor, Microsoft Office, Dynamics CRM.

Training Consultant 08/ 2015 – 07/2016 Vertafore, Bothell, WA

Strategic planning and consultation with cross-functional teams and clients to develop and implement training plans using Agile PM method.

Utilized SAP Concur, Changepoint (now Planview).

Self-directed in learning AMS360, ImageRight insurance business software applications in a remote environment.

Up to 70% domestic travel delivering interactive classroom software training onsite to clients at insurance agencies.

In addition to onsite training, drove learning through live interactive software training to clients through WebEx.

Took charge and improvised on short notice for main trainer stuck at airport the entire first day of agency training. Saved client and our company time/money by keeping training days on schedule.

Assessed training progress while onsite by meeting daily with client and team members and adjusted accordingly.

Utilized Adult Learning theories and ADDIE Instructional Design Model.

Measured the success of training by gathering and analyzing feedback followed by an assessment.

Organized train-the-trainer sessions with colleagues, which resulted in more effective and efficient learning.

Reviewed, edited, and formatted training materials and other documents for eLearning and classroom content.

Software Install/Trainer 02/2014 - 01/2015 Trainer/Support Rep 01/2008 – 02/2014, 01/ 2015 – 08/2015 DIS Corporation, Bellingham, WA

Traveled North America full time 1 year with a team implementing Keystone dealership software (agricultural, construction equipment, lift truck, truck refrigeration businesses).

Crafted detailed reports on the progress and outcome of each onsite training enabling our follow up trainer to understand the future needs of the dealership.

Consulted with clients to develop and implement software configuration and training plans in collaboration with a team.

Identified business needs to exceed expectations in enabling business performance.

Successfully trained end-users to independently function on the software by hard deadlines with an emphasis on the payroll, time/attendance, and accounting menu options. Often worked with HR departments.

Regularly configured or reconfigured software to meet and exceed the business needs of the client.

Provided account management, business consultation, software support and training on Keystone software for 6.5 years via LogMeIn and phone to U.S. and Canadian clients with an emphasis in payroll and accounting menu options.

Strategic planning and collaboration with developers to fix program bugs, implement necessary changes, test fixes.

Asked to help and often volunteered to maintain a caring relationship with our most difficult customers, which aided in retaining clients while successfully resolving their software issues.

Regularly configured or reconfigured software to meet and exceed the business needs of the client.

Wrote informal software instructions/documentation for non-technical audiences.

Created custom reports for customers using datamining feature, also trained customers on the feature.

EDUCATION:

Bachelor of Arts degree in Communication Studies, minor in Business Administration, Western Washington University, Bellingham, WA

Completed one year required classes for Art Education major, Western Washington University, Bellingham, WA

AA Transfer Degree, Whatcom Community College, Bellingham, WA

CERTIFICATIONS:

SHRM-SCP Certification, issued by National Society of Human Resources, 5/2022.

HIPAA Security, HIPPA Awareness Certifications, issued by HIPAATraining.com, 5/2023.

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