Assistant Manager Service Delivery

ABOUT ME

Dynamic and accomplished Soft Service professional with a proven history of cultivating high-performing teams, optimizing operational efficiency, and driving continuous improvement. A strategic thinker with exceptional organizational skills, unwavering energy, and a commitment to excellence in service delivery. Adept at fostering a collaborative environment where staff are empowered to exceed expectations and achieve ambitious targets. Highly skilled in resolving critical issues within fast-paced, time-sensitive environments, ensuring seamless service operations. Passionate about enhancing customer experience, streamlining processes, and elevating service standards to new heights.

Qualification

2013, Nepal

Maitriculation. Yamuna Mai Jhunkhunwa School.

Intermediate

2015

I.Com. Gauri Shankar Yadav Rautahat Campus.

WORK EXPERIENCE

EFSIM FACILITY MANAGEMENT COMPANY – TABUK, SAUDI ARABIA SOFT SERVICE ASSISTANT MANAGER (NEOM PROJECT) – 02/06/2024 – CURRENT

• Managed daily housekeeping operations for 855 rooms to ensure cleanliness and guest satisfaction.

• Trained, scheduled, and managed a team of 79 housekeeping staff to maintain high performance standards.

• Conducted regular inspections to ensure compliance with hygiene, safety, and quality standards.

• Managed inventory and procurement of cleaning supplies, linens, and equipment within budget constraints.

• Developed and implemented cleaning schedules and standard operating procedures (SOPs).

• Responded promptly to guest complaints and resolved service issues to enhance guest satisfaction.

• Collaborated with maintenance, front desk, and other departments to ensure smooth hotel operations.

• Maintained accurate records of room occupancy, cleaning logs, and maintenance issues.

• Ensured compliance with health and safety regulations, including OSH and local sanitation codes.

• Led onboarding and ongoing training programs for new housekeeping staff to ensure adherence to service standards.

• Played a key role in preparing for and passing internal and external quality assurance inspections.

• Coordinated with maintenance and facility management to ensure timely resolution of repairs and upkeep issues.

• Ensured strict adherence to health, hygiene, and safety standards, including local regulations and company policies.

• Participate in the recruitment and hiring process of new housekeeping staff. Nepalese Male

Address: Duba, Tabuk, Saudi Arabia (Work)

JASH TECHNICAL SERVICE (KAFD PROJECT) – RIYADH, SAUDI ARABIA SOFT SERVICE SENIOR SUPERVISOR – 22/01/2022 – 30/05/2024 Oversaw multi-site operations with a team of 17 soft service supervisors, ensuring seamless coordination, efficiency, and high-quality service delivery. Managed operational oversight, reporting, and documentation, providing comprehensive weekly and monthly updates to clients and senior management for transparency and informed decision-making.

• Process Optimization: Streamlined workflows, enhanced resource allocation, and improved operational efficiency.

• Compliance & SLA Management: Ensured strict adherence to service-level agreements and industry standards.

• Stakeholder Communication: Maintained strong collaboration with clients and senior leadership, aligning expectations and proactively addressing concerns.

• Quality Assurance: Focused on maintaining excellence in service standards while continuously optimizing performance.

DAMAC HOTEL AND RESIDENTS – DUBAI, UNITED ARAB EMIRATES HOUSEKEEPING SENIOR SUPERVISOR – 18/01/2018 – 20/01/2021

• Team Supervision & Leadership: Managing housekeeping personnel, assigning duties, and fostering a high- performance work environment.

• Quality Control & Standards Compliance: Conducting routine inspections to uphold cleanliness, hygiene, and industry standards.

• Workflow Optimization: Coordinating daily housekeeping activities, ensuring efficiency in room turnovers and public area maintenance.

• Guest Service & Satisfaction: Addressing housekeeping-related guest requests, ensuring a welcoming and comfortable environment.

• Inventory & Budget Management: Monitoring cleaning supplies, controlling costs, and ensuring adequate stock levels.

• Health & Safety Enforcement: Implementing workplace safety procedures and adherence to sanitation regulations.

• Staff Training & Development: Conducting training sessions to enhance efficiency, service quality, and compliance.

• Collaboration with Management: Working with hotel executives to align housekeeping operations with broader organizational goals.

SKILLS

Microsoft Word Microsoft Excel PowerPoint Leadership Problem Solving Interpersonal Skill Customer Service Time Management Skill Emotional Intelligence Fast Learner Problem Solving Certification

CFM Certified Pest Control Management IOSH – MS Productivity Waste Management LANGUAGE SKILLS

Mother tongue(s): BHOJPURI NEPALI Other language(s): ENGLISH HINDI PASSPORT DETAILS

Passport No: 10335674

Date Of Issue: 05th April 2017

Date of Expiry: 04th April 2027

Place of Issue: Rautahat

Acknowledgement

I solemnly declare that all the information given in this resume is accurate and complete to the best of my knowledge. I take full responsibility for the correctness of the particulars mentioned. Rahul Sah Sonar

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