Financial Aid Customer Service
Resume:
Shanna Dodge
Cohoes, NY *****
***********@******.***
Professional Summary
Seeking an office assistant or call center role that would allow me to grow as a professional and use my skills to provide administrative and/or technical support for your team Work Experience
Data Entry Specialist & Accounts Payable Clerk
O2 Solutions - Contracted through JJ Young-Clifton Park, NY October 2024 to May 2025
• Communicate with patients to see if they need refills on their oxygen or medical supplies
• Work with doctor’s offices to send scripts for medical equipment and enter information into computer system to maintain accurate tracking of all devices and replenishing supply when needed
• Manage accounts with balances due over $75 and make payment agreement and follow up to ensure adherence to pre-arranged payment contracts
Office Assistant
NYS Office of Mental Health-Albany, NY
April 2022 to September 2024
Prepare daily deposit files after receiving and reviewing bank statements for necessary information. Duties include putting data into a readable format for other departments to process and validating completion once data is sent back.
Office Assistant/Billing Specialist (Part Time)
Perlman’s Garage-Albany, NY
March 2020 to March 2024
Responsible for processing invoices for services rendered and following up with vendors to ensure payments are received in a timely and appropriate manner. Office Assistant
NYS Office of Mental Health via Knowledge Builders-Albany, NY March 2020 to April 2022
Prepare daily deposit files after receiving and reviewing bank statements for necessary information. Duties include putting data into a readable format for other departments to process and validating completion once data is sent back.
Credit & Collections Specialist
Allied Waste-Latham, NY
April 2010 to June 2011
Developed collection payment agreements with delinquent customers, engaging with them weekly to ensure on time payments were applied. Prepared daily deposits. Client Services Representative
Solomon & Solomon-Albany, NY
September 2008 to October 2010
Served as intermediary with clients and debtors on all aspects of collection activities. Prepared execution documents for signature and sent to courts to show satisfaction of debts and communicated updates to internal departments. Collated mail/faxes and updated debtor records. Clerical and Collections Assistant
Solomon & Solomon-Albany, NY
September 2008 to September 2008
Served as intermediary with clients and debtors on all aspects of collection activities. Prepared execution documents for signature and sent to courts to show satisfaction of debts and communicated updates to internal departments. Collated mail/faxes and updated debtor records. Education
Associate of Arts
Schenectady County Community College-Loudonville, NY May 2001 to May 2001
Skills
• Mail sorting and Collating
• Microsoft Office 365
• Teamwork
• Billing & Collections
• Balancing Financials
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