Data Entry Customer Service

Sekigh Fuller

Albuquerque, NM ***** ************@***.*** 505-***-****

Seeking Full-Time Remote Open to Contract

PROFESSIONAL SUMMARY

Highly motivated and detail-oriented professional with over 7 years of experience in customer service, virtual assistance, and administrative support. Skilled in data entry, process coordination, and CRM management. Proven ability to work independently in remote environments, meet tight deadlines, and provide exceptional written support. Technically proficient and eager to contribute to a team with minimal phone-based

interaction.

CORE SKILLS

-Remote Collaboration & Self-Motivation

-Data Entry & Documentation Accuracy

-CRM & Database Management

-Microsoft Office & Google Workspace

-Time Management & Task Prioritization

-Written Communication & Problem Resolution

-HIPAA Compliance Customer Satisfaction Focus

-Tech-Savvy Fast Learner Quiet Home Office Setup

PROFESSIONAL EXPERIENCE

Patient Services Call Center Representative

Presbyterian Health, Albuquerque, NM Aug 2021 - Present

-Delivered support via inbound calls and online platforms to resolve patient inquiries with empathy and accuracy

-Maintained detailed records in patient portals and CRM systems, ensuring data accuracy and HIPA Compliance

-Worked independently and met remote performance metrics including call resolution and documentation-quality

Video Teller

Nusenda Credit Union, Albuquerque, NM Aug 2019 - Aug 2021

-Provided virtual financial support through secure video channels with a focus on customer experience

-Assisted clients with remote transactions and account services, ensuring high accuracy and confidentiality

-Adapted to technology-driven workflows and upheld strong attention to detail in a digital environment

Client & Participant Services Associate ? Electronic Response Team

Fidelity Investments, Albuquerque, NM Apr 2016 - Aug 2019

-Responded to client inquiries primarily via email and CRM ticketing systems with minimal phone interaction

-Supported customers in benefit enrollments, plan selection, and documentation

-Used data tracking software to manage and report on client portfolio performance and customer satisfaction

EDUCATION & CERTIFICATIONS

Clinical Medical Assisting Certification

Pima Medical Institute - Albuquerque, NM May 2016

High School Diploma

Atrisco Heritage High School - Albuquerque, NM May 2015

Additional Certifications

-HIPAA Certified

-Typing Speed: 56 WPM with 98% accuracy

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