Administrative Assistant

DOMINIQUE MCCAIN

********@*****.*** +1-708-***-**** Lansing, IL 60438

WORK EXPERIENCE

Deputy Correctional Officer

Lake County Sheriff Department

July 2022 - July 2024 Crown Point, IN

Conducted thorough facility inspections to identify security vulnerabilities, enhancing safety protocol adherence and reducing breach incidents by implementing corrective measures.

Oversaw daily activities for up to 100 inmates, ensuring safety and order during meals and recreation, while actively supervising work assignments that enhanced rehabilitation efforts.

Effectively resolved disputes and de-escalated violent confrontations between inmates, reducing incident reports by 30% and fostering a safer, more cooperative facility environment.

Conducted thorough searches of inmates, visitors, and property, successfully identifying weapons and drugs in a high-security facility, enhancing overall safety and compliance with regulations.

Championed a culture of accountability by implementing clear disciplinary actions that reinforced company policies, leading to an improved compliance rate and a positive work environment.

Designed and executed 10+ educational workshops, increasing participant engagement by 30% and cultivating a vibrant community atmosphere. Administered crucial first aid to inmates, enhancing safety and reducing health incident reports by 20%, while coordinating visitor check-ins and distributing essential supplies.

CSR/Administrative Assistant (Processing Clerk)

Family Social Services Administration

April 2020 - June 2021 Crown Point, IN

Efficiently registered and processed over 200 health coverage applications monthly, improving application turnaround time and enhancing client satisfaction through streamlined communication.

Engaged with clients to understand their needs and provide tailored solutions, resulting in improved satisfaction and retention rates. Coordinated over 50 appointments weekly with clients, enhancing overall scheduling efficiency and ensuring prompt service delivery. Conducted engaging phone interviews for SNAP, TANF, and Health Coverage, successfully assisting over 100 applicants in securing essential benefits. Learning Center

CAREER OBJECTIVE

Deputy Correctional Officer with expertise in

conflict resolution and crisis management,

leveraging a background in early childhood

education to enhance safety and foster

development in high- pressure environments, with

proven customer service skills.

EDUCATION

Associate in Arts

Early Childhood Education/

Business Admin

Kennedy King College

August 2016 - May 2017

Chicago, IL

SKILLS

Conflict Resolution

Tactical Response Training

Report Writing

Communication Skills

Legal Knowledge

Physical Fitness

Team Collaboration

First Aid/CPR Certification

Problem Solving

Emergency Response Planning

Inmate Assessment

Self-defense Training

Security Policies and Procedures

Attention to Detail

Time Management

Cultural Awareness

Evidence Collection

Incident Reporting

Operational Safety Standards

Use of Restraints

Esperanza

December 2019 - May 2020 Moline, IL

. Nurtured the growth of young learners in Pre-K and Kindergarten by implementing engaging, hands-on activities that promoted social skills and early literacy, successfully guiding 20+ students through key developmental milestones.

· Engineered dynamic lesson plans across diverse subjects, boosting student participation by 30% and enhancing learning outcomes.

· Designed engaging activities for young learners to master letters, numbers, shapes, and colors, fostering foundational skills and enhancing early childhood education.

· Fostered strong relationships by effectively communicating with parents, students, and staff through newsletters and meetings, leading to enhanced collaboration and support for student initiatives.

· Implemented safety protocols and conducted regular drills to ensure a secure environment for over 200 students, fostering a culture of awareness and preparedness.

CSR/Title Procurement/Shipping Clerk

Copart

November 2018 - May 2020 Iowa

Guided over 100 customers through the claims process with an emphasis on quick resolutions, leading to a 20% increase in customer satisfaction scores.

· Delighted customers by swiftly resolving inquiries and ensuring positive experiences, leading to a 20% increase in customer satisfaction ratings.

· Analyzed and summarized diverse reports and documents, providing key insights that aided in strategic decision-making and improved project outcomes.

· Systematically filed over 1,000 documents according to established criteria, enhancing retrieval efficiency and organization within the office. Streamlined document organization, boosting team productivity by 20% through efficient workflows and timely communication.

· Engaged clients with thoughtful questions to assess service needs, effectively inputting information into electronic systems, which streamlined processes and enhanced service delivery.

. Empowered around 40 customers daily by expertly guiding them through their SNAP, TANF, and Health Care inquiries, ensuring they accessed essential services with ease.

· Efficiently addressed customer complaints and queries, accelerating resolution times by 30%, which enhanced overall customer satisfaction and retention.

· Coordinated appointments with applicants, taking the time to clarify benefits processes and ensuring a smooth onboarding experience for over 100 new clients.

Lead Pre-K Teacher

Taylor Tots School

Communication with Law

Enforcement

Maintaining Professionalism

Data Entry Skills

Risk Assessment

Crisis Management

Surveillance Techniques

Behavioral Observation

De-escalation Techniques

Interpersonal Skills

Stress Management

Customer Service

Microsoft Excel

Microsoft Word

ADP

Active Listening

Emotional Intelligence

Patience

Communication

Positive Attitude

Adaptability

Product/Service Knowledge

CERTIFICATIONS

Paraprofessional Certification

First Aid Certification

CPR Certification

January 2007 - May 2017 Chicago, IL

Nurtured the growth of young learners in Pre-K and Kindergarten by implementing engaging, hands-on activities that promoted social skills and early literacy, successfully guiding 20+ students through key developmental milestones. Engineered dynamic lesson plans across diverse subjects, boosting student participation by 30% and enhancing learning outcomes. Teacher

August 2017 - November 2018 Winnetka, IL

Empowered diverse students through personalized one-on-one support, leading to a 20% increase in math and reading scores.

Stepped in as a substitute teacher across various subjects and grade levels to maintain classroom continuity, ensuring a productive learning environment in the absence of regular educators.

Instructed high school special education students in diverse subjects, employing tailored strategies to foster engagement, comprehension, and personal growth.

Supervised 200+ students during lunch duty, enhancing safety and reducing incidents by 30% through positive engagement initiatives.

Monitored and organized Individualized Education Plans (IEPs) for 20+ students, ensuring timely updates and facilitating necessary accommodations to enhance student learning and success.

Pioneered a student-led environmental awareness club, spearheading initiatives that increased participation by 30% and strengthened community partnerships. Inspired and guided a group of 20+ students as the After School Bowling Coach, enhancing their skills and fostering a spirit of teamwork through friendly competitions and engaging practices.

Led and organized creative arts and crafts workshops for the Shout Out Loud Club, engaging over 30 students in hands-on projects and fostering a vibrant after-school community.

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