Customer Service Fort Mcmurray
Resume:
ELGREAT
ANGOB
*******@*****.***
Fort McMurray, AB T9H 3B4
SKILLS
Time Management
Adaptability
Critical Thinking
Problem-Solving
Customer Service
Creativity
Attention to Detail
Microsoft word
Microsoft excel
Power point
Microsoft access and outlook
Leadership and Teamwork
Communication
EDUCATIONS
Health Care Aide Certificate– Keyano College
BSED in Tourism Management – University
of Mindanao College Philippines
Diploma in Food and Beverage Services – Northeastern MindanaoCollege Philippines
Diploma in Tour Package Proposal - University of Mindanao College Philippines
Project Management Certification
LANGUAGES
English
Full Professional
Tagalog
Native or Bilingual
Reference
Available upon request
PROFILE
Dedicated and results-oriented customer service professional with years of experience delivering exceptional service in fast-paced environments, seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK EXPERIENCE.
Regional Recreation Corporation – Customer Service Fort Mcmurray, AB •11/2024 – 05/2025
Maintained a positive, empathetic, and professional attitude toward customers at all times.
Processed transactions quickly and accurately
Delivered friendly and efficient service to over 50+ customers daily and ensuring customer satisfaction
Maintained professional tone across phone, email, and in-person interactions.
Collaborated with colleagues and supervisors to solve issues and ensure consistent service.
Amazing Findz – Assistant Store Manager
Fort McMurray, AB •05/2022 – 06/2024
Assisted in hiring, training new employee to align with company standards
Handled customer complaints and escalations professionally, and improving satisfaction
Monitored sales, and expenses to support profitability goals
Collaborated with the Store Manager to implement new performance improvements
Ensured compliance with store policies and operational standards
Took charge in the manager’s absence, maintaining leadership and continuity of business operations
Managed returns, exchanges, and order issues with professionalism
Bee Clean - Custodian
Fort McMurray, AB • 04/2021 - 01/2022
Keep building spaces and premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.
Maintained clean and comfortable environments.
Ensuring that supplies like paper towels, soap, and toilet paper are available and restocked as needed.
Ensuring that cleaning products and equipment are used safely and that the environment is safe for building occupants.
Emptying trash bins, recycling materials, and ensuring proper disposal of waste.
Big 8 Hotel - Front Desk Receptionist
Tagum Davao City • 07/2018 – 01/2021
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Answering incoming calls, direct them to the correct staff, take messages, and handle inquiries.
Resolved customer concerns promptly and professionally
Used software systems for data entry, scheduling, and record-keeping
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