Customer Service Sales Representative

PROFESSIONAL PROFILE

IROROGBARE

OGHENEKEVWE GIFT

CONTACT ADDRESS

*, **** ****** ******, ******* Bus Stop Abaranje Ikotun, Lagos. Phone: 080********, 081********

E-mail: *************************@*****.***

Customer service professional with a proven track record in the retail sectors, combined with a customer’s approach to business. With over 4 years of experience in customer facing roles for leading outsourcing firms and retail organizations, I am able to provide an outstanding service within any environment and deal with a broad range of customer’s needs from initial enquiries, through to sales, transactions and complaints handling.

• Customer Service

• Complaint handling

• Excellent Communication

Detail oriented

• Active Listening

• Interpersonal Skills

2024 – 2025 African Child International School (NYSC) Position: Teaching Assistant

Responsibilities:

Instructed students on subjects including social studies and Government

Aided the school principal with administrative duties 2020 – 2021 TWINSFAJA SUPERMARKET

Position: Sales Representative

Responsibilities:

Deal with many customers daily, ensuring complete satisfaction

Handle customers enquiries and complaints promptly and effectively

Take customers’ orders and ensure their products are delivered to them within a stipulated period

Create invoice and tickets of sales, enquiries, complaints and calls made daily

Manage customers details using a complex data base and make amendments on customer’s request

Work together with the finance department to ensure customers refunds are processed at a stipulated time.

Key Achievements:

Resolve 100% of customer’s complaints within the guideline time of 48 hours

Meet up to the 100% of the sales target given

2015- 2018 IBRO FASHION HOUSE

Personal Assistant

EDUCATIONAL QUALIFICATIONS

2021-2023 Ogun State Institute of Technology (HND) Business Administration

2018-2020 Ogun State Institute of Technology (ND)

Public Administration

2013-2016 Perfection Gate Academy Igando, Lagos

Senior Secondary School Certificate

2011-2013 Ireyemi Group Of Schools, Idimu Lagos,

Lagos State. First School Leaving Certificate (FSLC) REFERENCE

Available on Request

Contact this candidate