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Employee Relations, Operations Direcotor

Location:
Grand Blanc, MI
Posted:
July 31, 2025

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Resume:

Amber LaPointe

Grand Blanc, MI 248-***-**** ****.********@*******.***

Objective

Seeking a position in a dynamic organization that fosters innovation and opportunities for long-term career growth.

Qualifications Summary:

Proven Management Experience, Workforce Consulting, Project Management and Human Resources

Training Employee Relations Employee Development E-Verify Sales Recruiting P&L Responsibility

Budget Creation/Management Safety/OSHA Training Payroll PeopleSoft Tableau Microsoft Office Package

Training:

Situational Interviewing State and Federal Labor Laws to include COVID, SHMT, Wage & Hour Corporate Compliance Sexual Harassment Workers Compensation Unemployment Accident Injury Protocol

Sandler Sales Training Union Regulations LEAN Manufacturing

Professional Experience

Randstad North America 1998 - 2025

Director of Operations, USA Bicoastal and Mid States Zone 2017 – 2019

Provide strategic counsel and guidance to Executive leadership based on needs assessment of field operations, challenges, infrastructure, and gap analysis.

Managed a team of 5 Senior Regional Operations Managers supporting 341 On-Site branch locations across the US, for Manufacturing, Logistics, Call centers, and financial institutions.

Track, monitor, and analyze business results and KPIs for various business concepts and/or segments.

Understand trends and business challenges, recommend/implement value-added solutions, suggest process improvements, and recommend system enhancements.

Aid field leaders with managing compliance and audit tasks not limited to E-Verify/I-9s, safety worksite evaluations, references, employment screenings, PIT audits, workers' compensation, and adherence to state/federal mandated requirements.

Provide branch and centralized function support, including process/system implementation updates and aid with execution of each delivery model supported.

Provide ongoing coaching and support to members with identified gaps and growth opportunities through written and oral communication.

Support national program rollouts for various business concepts and/or segments to include policies and procedures via remote, local coaching, and branch travel.

Aid with implementation of key company initiatives while providing continuous communication and support to assigned field members.

Liaison between various departments (F&A, A/R, Payroll, Billing, Risk, IT, HR, Legal, RISK), to ensure the efficiency of all field standard work processes.

Audit and ensure data integrity, and education gaps with field teams on all front office and Safety support systems.

Coordinate and write standard operating processes for new account implementation, review contractual customer KPI’s to ensure client satisfaction.

Regional Director of Operations, Midwest Region (Randstad) 2015 – 2017

Coordinated with Vice Presidents, Operation Managers, and Site Managers to provide daily direction, guidance, and hiring recommendations.

Assist in the sales process through in-depth assessment of client priorities and design of custom solutions.

Trained recruitment teams, leadership, and department managers on the new hire process, process updates, recommendations, and applicable legislation affecting new hire processing and pre-employment screening.

Ensured contractual compliance and coordinated efforts relating to the application process, screening, background checks, drug testing, employment assessments, I-9 verifications, workers' compensation, and unemployment hearings.

Tracked workforce drivers and key performance indicators, identifying process improvements to enhance overall efficiency within customer programs.

Developed and implemented employee engagement, safety programs, and recruiting campaigns.

Directed work activities to effectively meet client goals, and service level agreements.

Identify and develop strategies for labor safety, risk mitigation, and employment-related compliance.

Area Vice President, Michigan (Randstad) 2008 - 2015

Tracked, analyzed, and communicated the overall progress of sales efforts against activity targets weekly, monthly, quarterly, and annually.

Maintained and grew client relationships, regularly interacting with clients to understand their needs and proactively address potential issues.

Led and developed account teams to improve the service to clients and produce measurable cost-effective results aligned with the client's business drivers.

Maintained annual budgets based on market analysis and growth strategy.

Directed work activities to meet client-specific goals and service level agreements.

Developed continuous improvement strategies to achieve the highest levels of quality and workforce optimization, implementing innovative strategies to drive peak performance, and sustain high client satisfaction levels.

Managed budgets and made resource allocation decisions to yield a high return on investment, implementing processes to ensure attainment of business plans for profit and client retention.

Operations Manager, Midwest Region (Randstad) 2006 - 2008

Managed and coached account management teams to evaluate the execution of on-site solutions, including the status of deliverables, achievement of KPIs, and opportunities for improvement.

Ensured compliance and coordinated efforts relating to client contracts, unemployment hearings, applicant screenings, safety, payroll, I-9s, and workers' compensation.

Market Manager, Michigan (Randstad) 2002 – 2006

Senior Sales Agent, Michigan (Randstad) 2002 – 2002

Account Manager, South Carolina (Randstad) 1998 – 2002

Technical Engineering Consultants, MI 1997 - 1998

Business Development Manager / Recruiter

Liaison between Engineers, General Motors, Chrysler, and Tier Suppliers

Recruiting Engineers for OEMs and Automotive suppliers

References Available Upon Request

Anthi Nardi – Division President of Randstad Inhouse Services

Doug Hammond – Division President of Randstad Retail (O&A / M&L)



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