Customer Service Social Services

Ester Reyes

West New York, New Jersey ***** • 201-***-**** • **********@*******.***

Professional Summary

Proven Resettlement Specialist with a track record of enhancing client well-being and streamlining access to social services at Cherokee Nation Management & Consulting. Expert in problem-solving and customer service, significantly improving client outcomes through meticulous attention to detail and comprehensive case management. Skilled in coordinating multidisciplinary plans and crisis intervention, demonstrating exceptional organizational abilities and empathy. Skills

• Customer service • Problem-solving

• Attention to detail • Customer relations

• Analytical thinking • Management collaboration

Work History

Resettlement Especialist, 04/2024 to Current

Cherokee Nation Management & Consulting LLC – New York, NY Facilitated group workshops focused on resume writing interview preparation and other essential job.

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• Assisted aplicants in filling out housing applictions and verifying assets. Enhanced client well-being by conducting thorough assessments and identifying appropriate resources.

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Supported clients in navigating complex social service systems, simplifying the process and improving access to necessary support.

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Collaborated with multidisciplinary teams to develop comprehensive case plans for clients, improving overall outcomes.

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Resetlement job typically involves assisting displaced individuals, such as refugees, to settle in a new country or location due to conflict or persecution.

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Directly supports individuals or families through the resettlement process, offering assistance with housing, employment

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Case Worker II, 06/2023 to 03/2024

Platinum Community Care – New York, NY

• Giving information to residents about all services that the Shelter provides Monitored ongoing cases closely adjusting treatment plans ad needed based on evolving needs of clients or new information.

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Served as a knowledgeable resource for colleagues within the agency regarding best practices in domestic violence counseling approaches.

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Provided crisis intervention services to individuals experiencing domestic violence, ensuring immediate safety and connecting them with appropriate resources.

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Maintained strict confidentiality when handling sensitive personal information ensuring compliance with all legal and ethical guidelines.

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• Guiding our residents throughout the process of the Asylum.

• Do a follow-up with our residents on all the services the shelter provides.

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Medical Receptions/Social Services Assistant, 02/2008 to 06/2020 Omnihospital – Ecuador

Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts according to collecting.

Answered phones promptly and directed calls appropriately accordingly. Screened incoming phone calls taking messages or forwarding to appropriate staff. Greeted patients immediately upon arrival providing excellent customer service. Scheduled appointments managed calendars and coordinated meetings efficiently. Organized and filed patient medical records.

Entered data into electronic health records system accurately and timely. Education

Bachelor of Arts

Universidad De Guayaquil - Ecuador

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