Customer Service Data Entry

SIMON NG'ANG'A

****************@*****.***

079******* Nairobi, Kenya

PROFESSIONAL SUMMARY

Dedicated and results-driven sales professional with over six years of experience in customer facing roles within the FMCG and media sector. Skilled in building client relationships, driving sales growth, and delivering exceptional customer service. Adept at teamwork, time management, and leveraging CRM tools to enhance operational efficiency. Dedicated to meeting client needs and contributing to organizational success. SKILLS

• Customer Relationship Management (CRM)

• Sales Forecasting and Target Achievement

• Client Acquisition and Retention

• Conflict Resolution and Problem-Solving

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Data Entry and CRM Software (e.g., HubSpot, Zoho CRM)

• Strong Interpersonal and Communication Skills

• Ability to Work Independently

• Team Collaboration and Leadership

• Time Management and Multitasking

• Attention to Detail and Organization

WORK EXPERIENCE

Sales Executive, FMCG

September 2023 – Present

• Developed and maintained relationships with 50+ clients monthly, achieving a 20% increase in repeat business through personalized customer service.

• Conducted market research to identify customer needs, resulting in a 15% sales growth by introducing targeted product promotions.

• Utilized CRM software (Zoho CRM) to track client interactions and streamline follow-up processes, improving response time by 30%.

• Collaborated with suppliers to ensure timely product delivery, enhancing customer satisfaction and loyalty.

• Trained 5 new salespeople on product knowledge and customer engagement techniques, boosting team performance.

Customer Relations, Photographer, and Videographer, SVP Studios February 2017 – August 2023

• Managed inquiries from 30+ clients weekly, resolving issues promptly to achieve a 25% improvement in client satisfaction scores.

• Delivered high-quality photography and videography services for events, meeting 100% of client deadlines and specifications.

• Implemented a client feedback system that increased positive reviews by 18% through improved service delivery.

• Coordinated with a team of 4 to execute projects, ensuring seamless operations and timely completion of tasks.

• Used Microsoft Office to create proposals and invoices, enhancing operational efficiency and client communication.

EDUCATION

Bachelor of Arts with IT

Maseno University September 2014 – December 2018 Kenya Certificate of Secondary Education (KCSE)

Kinungi Secondary School January 2010 – November 2013

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