Customer Service Patient Care
Resume:
Charkita Wilson
Chicago, IL *****
***************@*****.***
Highly motivated individual with strong written and verbal communication skills and customer service experience seeking entry-level positions. Customer service is all about connection. It's about talking to someone to understand what they're looking for, even if they don't know it's what they're looking for. It's about anticipating a customer's concerns, alleviating their fears, addressing their frustrations. In other words, customer service happens in small, interpersonal moments. It's not something you can easily quantify. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Area of expertise. Skills
Work History
Patient Care Technician
MacNeal Hospital, 3249 S Oak Park April 2024 - Current
• Customer service
• Problem solving
• Organization
• Leadership
• Health care
• Reliable
• Patient hygiene management
• Vital signs monitoring
• Bed preparation
• Restocking supplies
• Medical equipment operation
• Patient advocacy
• Team collaboration
• Patient assistance
• Patient observation
• Patient positioning
• Compassionate care
• CPR certification
• Emotional support
• Blood glucose monitoring
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean and safe environment to promote patient safety and comfort. Assisted in transferring patients, beds and patient care equipment to other rooms adhering to
• necessary safety precautions.
• Helped patients with self-feeding and assisted feeding, based on individual needs. Home Health Aide
Destiny Health Care, Chicago, IL, USA July 2023 - April 2024 Room Service Attendant
Pavilion Of Bridgeview, Bridgeview, IL, USA July 2022 - March 2023 Education
High School Diploma June 2022
Sarah E Goode Stem Academy
Certifications
Provided care to patients throughout lifespan with consideration of aging processes, human
• development stages and culture.
Maintained patient stability by checking vital signs and weight and recording intake and
• outtake information.
• Documented patient information and care activities in electronic health record. Monitored patient specimen samples and test results to effectively alert supervisors of
• potentially unhealthy changes.
Observed patients under care conditions to help identify symptoms, responses to treatments
• and progress with goals.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Transported patients between rooms and appointments or testing locations.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Facilitated personal hygiene management, feeding and ambulation. Responded to patient requests for supplies and personal comfort items such as extra
• blankets.
• Supported needs of Number+ residents under long-term care.
• Assisted with personal care activities, such as bathing, dressing and grooming
• Provided companionship and monitored health condition of clients
• Transported clients to doctor appointments and social events
• Prepared meals and snacks according to prescribed diets
• Helped clients move in bed, stand or walk using proper body mechanics techniques
• Changed bed linens and maintained a clean living environment for the client's safety
• Administered medications as instructed by physician or nurse practitioner
• Engaged patients in recreational activities such as reading books or playing games
• Took initiative to ensure all tasks were completed efficiently within the designated time frame
• Maintained confidentiality of patient information at all times as per HIPAA regulations Instructed family members regarding proper home care techniques and infection control
• procedures
• Assisted in the preparation of room service orders according to hotel standards
• Delivered food items to guest rooms in a timely manner
• Inspected all food items for accuracy prior to delivery
• Verified orders against invoices to ensure accuracy of deliveries
• Maintained cleanliness of work area throughout shift including counters and tables
• Patient Care Technician Certification (PCT) - National Healthcareer Association.
• CNA - Certified Nursing Assistant
• Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
• EKG Technician Certification (CET) - National Healthcareer Association.
Contact this candidate