Customer Service Representative

TERRI J MIDDLETON

**** ******* ** ******* ** ****1

******************@*****.*** 832-***-****

OBJECTIVE

Seeking a position where I can utilize my knowledge and experience to help the organization reach its objectives with excellent and ease.

EXPERIENCE

Willis Towers Watson

September 2023-Present Customer Service Representative

Working remotely from home as a Benefits Advisor at Willis Towers Watson we speak with Medicare eligible participants across the country to assist them in selecting insurance plans that meet their needs. Willis Towers Watson is one of the largest insurance advisory and brokerage firms in the world. As a Customer Service Representative we help employees understand group benefits. Responsibilities include explaining health plan options and working with plan vendors working with customers helping them with retirement and benefits funding. Working in the Pega system.

IQOR

APRIL 2022 – FEBRUARY 2023 Customer Service Agent

Working remotely from home with the company Homeserve customers call in for service ( AC, Water heater, Exterior and Interior Plumbing, Electrical) problems send out the help that’s needed for our customers setup appointments resolving problems. Also worked in the Zotec Diagnostic billing and Medical Insurance department. Walmart AP Customer Service April 2021 Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at the entrance, observing customer and associate behavior, deactivating security tags, checking receipts for large un-bagged high-value items, resolving alarm activations, and thanking customers as they exit the store. Also screening employees as they entered the building checking temperatures.

ExxonMobil

April 2001 – 2018 (Retired) Computer Technician

Monitored and controlled the computer in accordance with established standards. Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support. Assist with the escalation of bridge/conference calls for complex IT activities and critical outages Provide support on mission critical systems during maintenance activities and outages Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools Triage phone and email call communication using the ability to understand and respond to customer requirements Create, analyze, route, update and close incident and service request tickets Verify system application execution to ensure mission critical applications are operating as expected Strong understanding of basic network topologies ( Ethereal, Token-Ring, LAN's, WAN’s, and related equipment). Ability to work in a fast-paced, multi-platform environment ( UNIX, AS400, IBM) Ability to communicate effectively both written and verbally. Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support. Assist with the escalation of bridge/conference calls for complex IT activities and critical outages Provide support on mission critical systems during maintenance activities and outages

Union Carbide

1999 -2001 Computer Operator

Company Relocated • Proactively monitored system, Print Operator, Tape Backups.

EDUCATION

Associate Degree Graduated, GPA 3.5, Houston Community College 2007.

SUMMARY

Able to work with little to no supervision. Performing and monitoring routine tasks including tape backups, software upgrades, virus checks, and basic maintenance or help programmers and system analysts test and debug new programs. Opening incident tickets when needed.

Activities work for non-profit organizations Kaylabear and Rehab Gradens

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