Customer Service Store Manager

ALMA GONZALEZ

West Allis, WI 414-***-**** ************@*****.***

Skills Summary

Dynamic professional with extensive experience at Express and Walgreens, excelling in team leadership and customer service. Proven ability in problem solving and leadership roles with kindness patience. Fosters a positive environment that enchases client satisfaction and operational efficiency. Adaptable and committed to achieving organizational goals.

Education

Washington high school

Diploma Basic Skills

Experience

Caretaker, GT Independence

Oct 2020-Present

Emergency response while working with family members and/or medical personnel. Facilitating communication between clients and family members if needed. Meal prep, including planning meals and shopping, according to dietary requirements. Care planning and accurate documentation. Maintained confidentiality laws. Cleaning of client’s homes.

Department lead, Pick n save

Oct 2023-Jan 2025

Task delegation and workflow monitoring. Performance monitoring, goal setting, and coaching. Customer service. Served as a backup for upper management. Ensured compliance with policies, regulations, and requirements. Stocking, inventory, cleaning, and unloading deliveries.

Assistant store manager, Walgreens

Oct 2020-Dec 2024

Recruiting and training. Managing a team. Collaboration with store manager to meet revenue goals. Managed daily store operations ensuring smooth functioning and customer satisfaction. Cash handling, Opening, and closing the store. Ensuring policies and protocols are being followed. Fostering a positive working environment. Implemented loss prevention measures.

Industrial Cleaner Supervisor, Express Professional Employment

Jan 2020-Jan 2025

Cleaning hallways, offices, locker rooms/bathrooms, building entrances, and cafeterias. Removed various debris from surfaces using appropriate chemicals and/or cleaning solutions. Usage of PPE. Efficiency and time management. Inventory of cleanings supplies and restocked as needed. Implemented safety protocols and regulations to ensure compliance with cleanliness standards. Propper disposal of hazardous materials.

Skills

Mobility assistance, physical therapy support, transportation assistance

Meal preparation

Medication management and distribution

Spanish – Fluent

Adaptable, multitasking, time management, and excellent problem solver.

Excellent communication skills, both verbal and written

Attention to detail in maintaining records, cleanliness, and safety protocols

Ability to collaborate effectively with a team

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