Administrative Assistant Front Desk
Resume:
ANITA FREEMAN
757-***-**** *****.*******@*****.***
***** ******** *., ****: 8 Newport News, Virginia 23602 PROFILE SUMMARY
Accomplished, passionate and self-motivated professional with a keen eye for excellence, looking for the next challenge! With over 22 years of experience as Independent Contractor/Tech Support, Front Desk Agent, Administrative Assistant, Sales Associate/Cashier and Loan Processor. I have the ability to consistently surpass deadlines and work well independently. Excellent communicators, file management skills, and enjoy working with public. Energetic and self-motivated team player/builder. Goal-driven professional with excellent ability to conduct intake and assessments for residents and their enrolment into the case management program and conduct home visits, office visits, community site visits to collect information from residents. Negotiated skills to work with families to assess, develop, implement, monitor, and recommend modifications to development plans using a multidisciplinary process. Efficient in utilizing my knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies. Well aware of identifying gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload; and to maintain privacy and confidentiality of all household information given. CORE COMPETENCIES
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Strong organizational, planning and time management skills.
• A strong sense of and respect for confidentiality involving both participants and fellow employees.
• Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
• The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
• Computer proficiency in MS Office Suite (Advanced MS Excel), other commonly used software. SKILLS
• Documentation
• Verify Data Accuracy
• Work Independently
• Decisions Making
• Scheduling
• Ability To Prioritize
• Flexibility
• Adaptability
• Meet Deadlines
• Multi-Tasking
• Detail Oriented
• Critical Insights
• Support Clinical Trials
• Problem Solving Skills
• MS Office Suite
• Excellent Written
Communication
• Excellent Verbal
Communication
• Organized and Detail-orientated
• Microsoft Office Suite
• File Management
• Customer Service Expert
• Inventory Control
• Relationship Building
PROFESSIONAL EXPERIENCE
Robert Half Temp Service/Department of Social Services Administration Tech (part time to permanent)
3 June 2021 to 27 April 2022
• Handed out EBT cards and put their information on a spread sheet.
• Verified their information (ID) before issuing their card.
• Conducted training for customers on EBT issuance procedures.
• Assisted with researching and verifying customer case and benefits information.
• Updated customer EBT accounts and card status information, issued EBT vault cards, processed EBT account deductions to repay food stamp.
Arise, Newport News, Virginia
Independent Contractor/Tech Support
December 2018 - 2021
• Work remotely as a technical and customer service provider for several clients such as: Quick Books, Carnival, and MSC Cruise Lines.
• Assist customers in booking cruises, excursions, and trips through Carnival and MSC Cruise Lines.
• Handle customer technical support cases through phone and email submission; update the company website with tech tips and brief documents.
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• Evaluate system potential through assessing compatibility of new programs with existing programs.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations; maintain system functionality by testing computer components
• Achieve computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.
• Maintain client confidence by keeping their information confidential; prepare reference material for users by drafting operation instructions.
Fort Magruder Hotel, Williamsburg, Virginia
Front Desk Agent
August 2018- October 2018
• Greeted and thanked guests in a sincere, friendly manner and checked guests in on arrival and out on departure.
• Posted charges to appropriate guest accounts; anticipated and addressed guests' needs, and resolved their problems and complaints.
• Assisted guests with disabilities, operated switchboard and assisted with inquiries; collaborated and communicated with other internal departments to ensure guest satisfaction.
• Complied with company procedures and safety policies; performed duties on a daily checklist.
• Responsible for greeting and registering guests and checking guests out of the hotel.
• Processed all payments according to established hotel requirements.
• Provided information, assistance and hospitality to all guests and visitors. Unison Mental Health, Newport News, Virginia
Administrative Assistant
May 2015 – June 2017
• Reviewed and maintained written and computer files, plus conduct data entry.
• Assisted in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties
• Researched and collected information and assisted with all budget activities, including accounting and helped implement new programs, procedures, methods, and systems.
• Conducted fiscal reviews, surveys, and collected information on administrative matters.
• Responsible for preparation of confidential documents and reports and maintain meeting minutes.
• Coordinated and scheduled meetings and conferences and coordinate operations, including purchasing, equipment, property inventory, building, equipment, and disposal.
• Managed multi-line phone system; triaged incoming calls and routed as required.
• Mail distribution, processed incoming communication via fax, email and hand delivery.
• Monitored and maintained staff schedules and coordinated travel arrangements for staff. TJ MAXX – Hampton, Virginia
Sales Associate/Cashier
July 2009 – April 2010
• Assisted customers in product selections based on their needs and performed cash or credit card transactions for customer purchases.
• Handled cash register and managed cash receivable and payables.
• Arranged the product display areas in a visually appealing manner.
• Assisted in keeping the store and stock area clean and orderly.
• Collaborated with sales team to offer quality customer services.
• Executed operational and sale techniques while extending outstanding services to customers.
• Followed merchandising standards and assist in merchandising tasks when needed.
• Processed payments using various payment methods (cash, check, credit cards, and vouchers).
• Managed customer returns and issue receipts, refunds, and/or store credits.
• Shifted audits of incoming payments from client; completed reports for cash drawers. D and D Home Loans - Virginia Beach, Virginia
Loan Processor
July 2002- January 2008
• Verified, compiled, and prepared loan applications for home mortgages. Page 3 of 3
• Reviewed initial loan approval and worked with borrower to gather appropriate documentation
• Collect and prepared all necessary documentation for the loan package.
• Researched applicant credit status and current financial position.
• Prepared and maintained all paperwork for existing and new loans, including loan disclosures.
• Created repayment plans and complete loan contracts and ensured clients are kept informed of the rules and requirements.
• Worked with clients to establish their needs and recommended suitable types of loans.
• Created a loan submission package for the underwriting department.
• Ensured that approval falls within the established lending guidelines.
• Processed FHA, VA, Conventional, Prime and Sub-prime loans.
• Worked on the Calyx Point system.
EDUCATION AND TRAI NING
• New Horizon Adult Education Centre September 2018
• Hampton, Virginia Administrative Support Program CERTIFICATION
• Thomas Nelson Community College September 2002
• Hampton, Virginia Associates/Business Administration
• Equal Opportunity Center June 1984
• Yonkers, New York General Equivalency Degree.
REFERENCES
Available upon request.
Contact this candidate