Customer Service Project Management

Candace Petrizzo

Crawfordville, FL *****

850-***-**** *************@*****.***

Professional Summary

Skilled facilitator with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.

Skills

Customer Service Conflict Resolution Project Management

Data Analysis Create Problem Solving Legal Research

Payroll HIPAA and DOH Compliance

Experience

December 2006 - Present

Entrepreneur Master Organizer, Healthy Post Partum Meal Services, Wizard at Cleaning, Homeschool/Childcare, Wholesale Baker of Delicious Concoctions – Crawfordville, FL

Enhance Meal Service efficiency, boosting client satisfaction and retention.

Refine menu through customer surveys, increasing loyalty and repeat orders

Maintained a positive environment by actively listening to client feedback, ensuring continuous improvement in service quality.

Orchestrated meal service operations, streamlining meal preparation flows, significantly improving delivery times and elevating overall client satisfaction while achieving measurable efficiencies and consistently meeting customer expectations.

Attention to detail whether it is delicious/nutritious foods, an overall newly organized and functional space resulting in an established routine that allowed each client to achieve a new peace within their own home, or the knowledge that the educational as well as overall well-being of one’s child is at the forefront when in my care (s.t.e.m.).

September 2024 - Current

Trulieve, Crawfordville, FL - Delivery and Dispensary Facilitator

Manage inventory to ensure product availability and minimize discrepancies.

Coordinate delivery routes to enhance efficiency and reduce delays.

Provide customers with product insights to boost satisfaction and repeat business.

Analyze inventory trends for proactive restocking, minimizing out-of-stock or mismatched events.

Develop delivery schedules to improve on-time rates and operational efficiency.

Employ a comprehensive approach, using multiple systems, sites, devices, and proprietary company technology to integrate and cross-reference data. This ensures continuous and precise adherence to HIPAA, DOH, and various agency standards, safeguards, and requirements.

May 2011 – January 2013

Xerox - Medicaid Recovery, Tallahassee, FL - Executive Assistant to Lawyer and Paralegal

Assisted in Medicaid recovery efforts, achieving substantial improvements in claim processing efficiency and reducing outstanding balances.

Conducted through research on legal precedents, providing attorneys with critical insights that informed case strategies and enhanced argument effectiveness.

Coordinated with healthcare providers to gather necessary documentation, ensuring compliance and expediting the recovery process.

Provided administrative support to the legal team, enhancing workflow and fostering a positive and organized work environment.

Maintained accurate records of case files and recovery activities, promoting transparency and facilitating seamless audits.

Streamlined Medicaid recovery process, resulting in marked gains in claim resolution speed and improved cash flow.

November 2010 - April 2011

Florida Healthy Kid, Tallahassee, FL - Call Center Associate

Managed high-volume inbound calls, achieving substantial improvements in customer satisfaction through effective issue resolution.

Trained new staff on call protocols, fostering a collaborative environment that enhanced team efficiency and service quality.

Monitored call metrics to identify trends, implementing strategies that reduced average handling time while maintaining service excellence.

Promoted health programs to clients, increasing enrollment rates and strengthening community engagement through tailored communication.

Documented customer interactions meticulously, ensuring compliance with company policies and contributing to improved operational accuracy.

February 2004 - November 2006

CFO Today, Payroll and Franchise - Tallahassee, FL - Administrative Assistant

Managed payroll processing for over 200 employees, ensuring timely and accurate disbursement while enhancing compliance to reduce errors.

Coordinated between departments to streamline administrative tasks, fostering teamwork that led to improved operational efficiency.

Maintained comprehensive records of payroll transactions, executing regular audits to uphold data integrity and compliance with regulations.

Provided exceptional administrative support, contributing to a positive workplace environment through effective communication and problem-solving 3

Analyzed payroll data trends to identify inconsistencies, leading to actionable insights that drove process improvements and cost savings.

May 1999 - November 2006

Village Inn - Tallahassee, FL - Waitress/Floor Supervisor

Fostered a welcoming atmosphere enhancing customer satisfaction through attentive service and personalized interactions.

Streamlined table turnover processes, leading to noticeable gains in daily customer volume and improved dining experiences.

Coordinated with kitchen staff to ensure timely meal delivery, strengthening team communication and reducing wait times.

Maintained accurate order logs and managed cash transactions, upholding financial integrity and minimizing discrepancies.

Implemented upselling techniques, resulting in marked increase in average check totals and overall restaurant revenue.

Cultivated a positive team environment, enhancing staff morale promoting collaborative service excellence across the restaurant.

Education

Amos P. Godby High School – 2003

Tallahassee Community College

Contact this candidate