Customer Service Quality Control

Leigh Ann Porter

Boiling Springs, SC 864-***-**** ***************@*****.***

Professional Summary

Dedicated and results-driven administrative professional with over 15 years of experience in operations management, employee onboarding, quality control, and customer service. Recognized for exceptional organizational skills, adaptability, and the ability to thrive in fast-paced environments. Adept at managing teams, streamlining processes, and ensuring compliance with state and federal regulations.

Professional Experience

High Voltage Harley-Davidson – Apparel Manager

Boiling Springs, SC · June 2022 – Present

Manage apparel department operations, including inventory control, customer service, and merchandising.

Execute marketing campaigns via social media, direct mail, and signage.

Oversee product ordering, pricing, and display updates.

Maintain vendor relationships and verify incoming shipments and invoices.

Serve as cashier and handle bookkeeping duties.

Mack Molding – Mold Inspection Operator

Inman, SC · Sep 2020 – June 2022

Inspected products on the assembly line to ensure compliance with quality standards.

Identified and documented defects, prepared shipments, and ran diagnostics on molding equipment.

HKA Enterprises – Employee Services Representative

Duncan, SC · Sep 2018 – Sep 2020

Processed new hire onboarding paperwork and conducted background checks and drug screenings.

Assigned employees to projects based on qualifications and coordinated with recruiters.

Ensured compliance with federal, state, and local employment laws.

Minghua USA – Mold Inspection Operator

Greer, SC · Nov 2017 – Sep 2018

Conducted quality control inspections, identified defects, labeled parts, and managed shipping.

Operated and maintained computer diagnostics on molding machines.

Lake Bowen Country Club – General Manager

Inman, SC · June 2015 – Oct 2017

Supervised and managed a team of 7 employees.

Oversaw hiring, onboarding, compliance with ABC/DHEC/state laws, and staff training.

Managed inventory, bookkeeping, repairs, and customer service.

Directed marketing and advertising efforts across all platforms.

Cue Time – General Manager

Spartanburg, SC · Apr 2014 – June 2015

Recruited, hired, and trained employees; enforced compliance and managed HR documentation.

Handled all day-to-day business operations including inventory, staffing, marketing, and financials.

RTS-Kirby – Administrative Assistant

Spartanburg, SC · Aug 2013 – Apr 2014

Managed onboarding processes, handled incoming calls, maintained records, and addressed customer concerns.

Ingles Markets – Scanning Coordinator / Department Manager

Boiling Springs, SC · Aug 1994 – Aug 2013

Oversaw inventory, ordering, and pricing for multiple departments (Dairy, HBA, Deli, Meat).

Managed vendor check-ins, scanned pricing updates, and performed customer service and cashier duties.

Education & Certifications

Crest High School — High School Diploma, 1996

The Whole You Massage Therapy — Certificate, 1998

Skills

Microsoft Office Suite (Word, Excel, Outlook)

Adobe Acrobat

E-Verify, Avionte, ESS, E-Screen, Talon, Austal

Financial Management

Employee Relations

Hiring & Retention

Training & Development

Professional References

Lauri Blackwell – 864-***-****

Allison Stanley – 864-***-****

Eva Callahan – 864-***-****

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