Support Engineer Access Management

Anjali Bheemanapelli

Capgemini, Hyderabad

Jira Support Engineer Python Developer

********************@*****.*** 918-***-****

Professional Summary

Results-driven IT professional with 3+ years of experience in Jira and Confluence administration, Python development. Adept at managing Jira/Confluence environments, automating workflows. Strong problem-solving abilities, demonstrated by leading Jira integrations, automating access management processes, and handling migrations to ServiceNow. Seeking a transition to a developer role where I can leverage my expertise in Python, Java, and C to build robust solutions.

Technical Skills

Programming Languages

• Python (1 year, 2 months)

• Java, C

Jira & Confluence Administration

• Jira workflow configuration & customization

• Jira automation (Cloud & Server)

• Jira Query Language (JQL)

• Confluence space & template management

• User access management & integration

Software & Tools

• Jira, Confluence, Miro, Git

• ServiceNow (Incident & Service Request Management) Web Development & APIs

• HTML, CSS, JavaScript

• REST API integrations

Cloud Platforms

• Microsoft Azure (Basic)

Professional Experience

Associate Engineer Jira Support Engineer

Cytiva Sep 2023 – Present

• Jira & Confluence Administration:

o Managed Jira and Confluence environments for the Cytiva client. o Resolved access management issues, reducing IAM process delays. o Configured Jira workflows, automation rules, and permission schemes. o Provided daily scrum updates and supported stakeholders with Jira-related issues.

• Jira License Optimization:

o Designed and implemented an automated pipeline to clean up unused Jira user licenses, improving resource utilization.

• Jira to ServiceNow Migration:

o Led the migration of Incidents & Service Requests from Jira to ServiceNow, ensuring all comments and ticket details were preserved. o Updated Jira tickets with ServiceNow references after migration for seamless transition.

• ACMS Project Migration:

o Led the ACMS project migration, preparing detailed reports and demo presentations for stakeholders.

Python Developer

Ericsson Feb 2022- April 2023

• Developed and optimized Python scripts to automate processes and enhance efficiency.

• Integrated Python applications with various tools and APIs to streamline workflows.

• Provided technical support and troubleshooting for deployed solutions. Education

• Bachelor of Technology (2017-2021)

Computer Science and Engineering from Aurora’s Scientific Technological and Research Academy, affiliated to Jawaharlal Nehru Technological University (JNTU) with an aggregate of 6.97 GPA.

• Intermediate (2015-2017) 12th Standard Mathematics, Physics and Chemistry from SR Junior College, recognized by Board of Intermediate Education (BIE) with an aggregate of 89.5%.

• School (2014-2015)– 10th Standard from Sri Chaitanya High School, recognized by Board of Secondary Education (SSC) with an aggregate of 87%. Certifications

• Jira Essentials A Complete Jira Guide (Udemy)

• Getting Started with Miro (Udemy)

• Agile Software (Coursera)

Additional Information

• Strong analytical and problem-solving skills

• Experience working in Agile/Scrum environments

• Effective communication with cross-functional teams

Contact this candidate