Personal Care Nursing Assistant
Resume:
Tracy A Tolen
Rock Hill, South Carolina 29730
● 704-***-**** ● **********@*****.***
SUMMARY OF QUALIFICATIONS
●15+ year professional with diverse experience
●Outstanding leadership skills
●Strong ability to prioritize, delegate tasks, and make sound decisions
●Exemplary problem-solving skills
●Results driven professional dedicated to achieving company objectives
CORE COMPETENCIES
●Public Speaking
●Problem Solving
●Collaboration
●Leadership
Customer Focus
PROFESSIONAL EXPERIENCE
Personal Care/Nursing Assistant July 2024-present
Visiting Angels Homecare Rock Hill, SC
●Provide assistance with daily activities, such as bathing, dressing, grooming, and toileting
●Prepare meals and snacks according to dietary requirements
●Assist with light housekeeping tasks, such as laundry, vacuuming, and dusting
●Accompany clients to medical appointments and provide transportation as needed
●Assist with medication reminders and administration
●Provide companionship and emotional support to clients
●Monitor client health and safety, and report any changes to the appropriate parties
●Assist with mobility, such as transferring from bed to wheelchair
●Provide assistance with physical therapy exercises
●Assist with errands, such as grocery shopping and picking up prescriptions
●Participate in recreational activities with clients
●Provide assistance with personal care, such as hair and nail care
Billing and Coding Specialist July 2024-Feb 2025
Magnolia Counseling Solutions Rock Hill, SC
●Processed, monitored and collected commercial insurance claims in accordance with payer requirements
●Verified accuracy of billing data and revising any errors
●Timely resolution of all claims including appeals
●Answered all calls and directed callers accordingly
●Scheduled all clients for two therapists for all therapy sessions
●Managed all front office duties and any other duties as assigned
Healthcare Billing Specialist-Remote Nov 2021 –Jan 2024
Homecare Homebase Rock Hill, SC
●Processed, monitored and collected commercial insurance claims in accordance with payer requirements
●Verified accuracy of billing data and revising any errors
●Timely resolution of all claims including appeals
Personal Care/Nursing Assistant Jan 2018- Jan 2022
All Ways Caring Home Healthcare Rock Hill, SC
●Provide assistance with daily activities, such as bathing, dressing, grooming, and toileting
●Prepare meals and snacks according to dietary requirements
●Assist with light housekeeping tasks, such as laundry, vacuuming, and dusting
●Accompany clients to medical appointments and provide transportation as needed
●Assist with medication reminders and administration
●Provide companionship and emotional support to clients
●Monitor client health and safety, and report any changes to the appropriate parties
●Assist with mobility, such as transferring from bed to wheelchair
●Provide assistance with physical therapy exercises
●Assist with errands, such as grocery shopping and picking up prescriptions
●Participate in recreational activities with clients
●Provide assistance with personal care, such as hair and nail care
Substitute Teacher Sept 2020 –Nov 2021
Kelly Education Rock Hill, SC
●Taking the place of the regular teacher for a period of time
●Following the curriculum, lesson plans, and objectives of the class
●Preparing and using educational materials and techniques
●Grading classwork and homework
●Managing classroom behavior and keeping students safe
●Taking attendance and making announcements
●Monitoring lunch, recess, or bus duties
●Creating reports to inform the regular teacher of the class progress
Activities Assistant/Driver Aug 2017-Sept 2018
Adult Enrichment Center York, SC
●Assisted clients with daily activities as set forth by the activities coordinator
●Provided assistance to non-ambulatory clients with things like feeding and toileting
●Drove center bus to provide transportation to and from the facility for clients as well as provided transportation to and from field trips.
Interim Team Manager
Sept 2016 - Mar 2017
Amerisource Bergen/The Lash Group
Fort Mill, SC
●Hired and trained new associates
●Managed group of 20-30 seasonal associates
●Facilitated credentialing exercises and evaluated associates
●Held associates accountable to performance expectations and attendance requirements
●Provided additional associate support
●Monitored reports, timesheets and performance trackers
Reimbursement Counselor
March 2015 - September 2016
AMERISOURCE BERGEN/THE LASH GROUP
Fort Mill, SC
●Managed site locations
●Served as liaison for Regional Business Managers, providers, patients, and patient assistance programs
●Provided reimbursement support
●Performed payer research and patient case management
●Provided assistance with prior authorization, assistance, appeals, and claims
●Served on the Web Site Support sub-team
●Provided training to previous seasonal staff and served as quality analyst for benefit verification specialists
Interim Team Coordinator
September 2014 - March 2015
AMERISOURCE BERGEN/THE LASH GROUP
Reimbursement Counselor
April 2012 - September 2014
AMERISOURCE BERGEN/THE LASH GROUP
Benefit Verification Specialist
AEROTECH (ON CONTRACT WITH AMERISOURCE BERGEN/THE LASH GROUP)
EDUCATION AND TRAINING
CERTIFICATE – PHLEBOTOMY
December 2011
YORK TECHNICAL COLLEGE
Charlotte, NC
Business Management
STRAYER UNIVERSITY
HONORS & AWARDS
●True Blue - 2014, 2015
Leadership Recognition - 2014, 2015
TOOLS & TECHNOLOGY
●Problem Solving Skills
●Team Building Skills
●Computer Skills
●Microsoft Office Skills
●Tech Support Skills (software specific)
Customer Service Management Skills
VOLUNTEER WORK
●Tender Hearts Thrift Store, York, SC
●Pilgrims’ Inn food pantry, Rock Hill, SC
Contact this candidate