Data Entry Quality Control

ARLINGTON, US • ******************@*****.*** • 972-***-****

LISA JOHNSON

PROFESSIONAL SUMMARY

Data Entry Analyst with extensive expertise in data analysis and entry, leveraging over 15 years of experience to enhance decision- making and operational efficiency. Proficient in problem-solving, quality control, and process improvement, with advanced skills in Salesforce and Microsoft Office. Committed to driving innovation in data solutions and supporting strategic initiatives through meticulous attention to detail and analytical prowess. EMPLOYMENT HISTORY

DATA INFRASTRUCTURE ANALYST Sep 2021 - Feb 2024

7-11 Corporate Office - Remote Irving, TX

CONTROL OFFICE SPECIALIST Oct 2017 - Jan 2020

Thryv /formerly Dex-YP DFW Airport, TX

INTERNET CONSULTANT Jun 2004 - Oct 2017

Dex-YP/formerly Supermedia, Idearc and Verizon DFW Airport, TX EDUCATION

BBA: MANAGEMENT

Northwood University Cedar Hill, TX

SKILLS

Data Entry, Data Analysis, Research, Time Management, Problem Solving, Microsoft Office, Salesforce, Multitasking, Quality Control, Process Improvement, Sharepoint, Adhoc, Data Integration, Attention to Detail, Workforce Optimization. Conducted data analysis for store operations, enhancing decision-making with precise insights. Managed merchandising data, resolving errors to maintain workflow efficiency and accuracy. Streamlined data processes, improving entry speed and accuracy for timely corporate decisions. Implemented quality controls, reducing errors and boosting data integrity for strategic initiatives. Conducted comprehensive data analysis to optimize delivery schedules and store setups, leading to noticeable improvements in logistics.

Enhanced data infrastructure, boosting accuracy for key decisions, ensuring timely processing. Managed complex data entries across systems, improving contract accuracy and client updates. Streamlined cancellations and contract changes, elevating operational efficiency and satisfaction. Edited and verified client data for platforms like Google, Yext, Superpages, and YP.com. Entered customer orders in the system, ensuring precise processing and data integrity. Conducted audits on high-tier accounts, enhancing accuracy and reliability. Communicated effectively with sales teams and internal staff via email to resolve issues. Managed escalations with strong problem-solving, ensuring superior customer satisfaction. Researched reports to provide insights for decision-making and process enhancement.

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