Customer Service Support
Resume:
Ra Russell
Las Vegas, NV
️ ************@*****.***
Career Objective
Motivated and dependable professional with experience in healthcare customer service, hospitality, and transportation. Excels at problem-solving, multitasking, and maintaining a calm and helpful presence under pressure. Seeking a dynamic role in a people-focused environment where excellent service and communication are valued.
Professional Experience
Uber Rideshare Driver
Las Vegas, NV Oct 2024 – Jul 2025
● Provided safe, reliable rides to passengers across the Las Vegas area.
● Maintained a 5-star driver rating through consistent professionalism and courtesy.
● Utilized navigation and rideshare tools to optimize travel time and route accuracy.
● Ensured vehicle cleanliness and comfort to enhance the rider experience. Elevance Health Customer Service Associate III
Remote May 2022 – Oct 2024
●
● Achieved performanDelivered high-quality customer support for healthcare members across multiple plans.
● Addressed claims, benefits, prior authorizations, and provider inquiries with accuracy.
● Adhered to HIPAA guidelines while managing sensitive personal health information. ce targets in call resolution, satisfaction, and compliance. Dave & Buster’s Server
Las Vegas, NV Oct 2019 – May 2021
● Provided timely and friendly service in a fast-paced, high-volume restaurant.
● Handled food orders, payment transactions, and customer inquiries efficiently.
● Ensured guest satisfaction by maintaining clear communication and a positive attitude. Decoy Dockside Server
San Marcos, CA Aug 2016 – Aug 2019
● Served guests in a waterfront dining atmosphere with attention to detail and hospitality.
● Developed rapport with regular customers, resulting in return business and tips.
● Assisted with large party service, special events, and daily operations.
Education
San Diego School of Creative and Performing Arts
High School Diploma – Class of 1993
Skills
● Customer Relationship Management
● Healthcare Insurance & Claims (HIPAA)
● Navigation & Rideshare Apps (Uber, Google Maps, Waze)
● POS & Payment Processing Systems
● Conflict Resolution & Problem Solving
● Time Management & Independent Work
● Remote Communication Tools (CRM, VoIP)
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